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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,713
value
5,188
shipping
5,188
returns
132
quality
5,291
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Georgia
1 review
0 helpful votes
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Love the ease of this site
June 13, 2026

Have purchased several pairs of glasses over the years and have been very pleased with the quality and ease of using this site.

Date of experience: June 3, 2026
GB
1 review
0 helpful votes
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Good options, swift service
June 12, 2026

They told me to be specific. No. They have a good experience, large amount of options, and swift service. Happy now, EyebuyDirect? Can I go home yet?

Date of experience: June 3, 2026
Pennsylvania
1 review
0 helpful votes
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Hoping
June 12, 2026

In the past I haven't had much luck with late delivery or frames that I can not see in at all. Ive had to return a couple but im hoping that third time is the charm. I keep hearing great things and they have cheap frames which I need for just summer!

Date of experience: May 14, 2025
Illinois
1 review
0 helpful votes
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Best decision I made
June 12, 2026

Almost purchased at the eye dr and what a relief I remembered about this site. Way cooler glasses for way better prices (both with and without insurance). The glasses sales person lied and told me the cost is the same everywhere because of my insurance, and in my case that was untrue. They were charging for $100 for basic pair no anti glare or scratch resistance with insurance and I got my first name brand pair for $6 with a discount and everything I wanted. Can't beat that and I'm super happy. Great fit and great prices!

Date of experience: May 1, 2026
Washington
1 review
0 helpful votes
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Easy and reasonable prices
June 12, 2026

I've purchased like 6 or 7 pairs of glasses through ebd and I like them. Good quality, fast delivery, and I honestly don't see a big difference from these glasses verses the $400 pair I buy from the eye Dr.

Date of experience: June 1, 2026
Nebraska
1 review
0 helpful votes
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Great Service
June 11, 2026

I had trouble ordering with the wrong prescription the first time. Second time I had customer service help and it went great.

Date of experience: April 1, 2026
California
1 review
0 helpful votes
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I love the glasses
June 11, 2026

I have purchased four pairs of glasses over the past few years and have been very happy with each. The styles and colors are great!

Date of experience: June 1, 2026
1 review
0 helpful votes
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Got exactly what was promised
June 11, 2026

Easy to decide what I needed. And easily understood what each additional purchase or add on were to be. Got my glasses fast and they were perfect.

Thank you.

Date of experience: June 1, 2026
1 review
0 helpful votes
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Wrong color tint
June 11, 2026

I have been a loyal customer for last 4 years. This would be my 7th pair of glasses. I bought a pair of Ray-Ban glasses on sale. They sent the glasses with gray tint was supposed to be blue. They can not get the frames and would not change the lens without me purchasing another frame. They did give me credit. But lost the sale on the Ray-Bans. They did nothing to keep me as loyal customer. Pretty sad!

Date of experience: June 1, 2026
Pennsylvania
1 review
0 helpful votes
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Quality glasses and good value
June 11, 2026
Updated review

I have been an Eyebuydirect customer for quite a few years. My latest order was for glasses with progressive lenses with advanced transitions coating. My glasses fit well and appear to be very well made. I really like the transitions coating.

Date of experience: June 1, 2026

Easy to use and good quality products
May 15, 2026
Previous review

My glasses were great. Good fit and exactly what I ordered.

Date of experience: January 23, 2024
Massachusetts
1 review
0 helpful votes
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Questionable quality
June 11, 2026

My recent purchases of prescription sunglasses have been very disappointing.
Although the prescription seems good, the coating scratches very easily.
I have received glasses never worn that were scratched.
I take very good care of my glasses but it seems the quality has gone downhill.
I will be try a different online company for my next purchase.

Date of experience: June 1, 2026
1 review
0 helpful votes
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So many frames
June 11, 2026
Updated review

I've been ordering my prescription glasses from eyebuydirect for years. Choosing your frame, applying your prescription is so hands on.

Date of experience: June 1, 2026

Great frame and lens choices.
May 18, 2026
Previous review

My experiences have been confident choices.

Date of experience: May 7, 2026
Tennessee
1 review
0 helpful votes
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WEBSITE SUX
June 11, 2026

HARD TO BUY A SECOND PAIR. WHY OFFER ALL THOSE COUPONS IF NONE APPLY. WENT FROM FEELING LIKE PRICE WAS GOOD. TO EXCITEMENT OVER A DEAL. TO OH, PAID TOO MUCH

Date of experience: June 1, 2026
New York
1 review
0 helpful votes
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10 plus pairs from Eye buy direct. Great fitting frames stylish designs, good quality lens, great craftsmanship. Fast shipping. Always an amazing sale.

Date of experience: June 1, 2026
1 review
0 helpful votes
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Depends on the staff
June 11, 2026

The first time we went for the initial exam ordering, we had fantastic staff. Super helpful and patient with my daughter. When we got a text to pick up her glasses, we went and were verbally accosted by the lady working that day. Very adamant that we should not have showed up because she didn't call. Raising her tone, refusing to answer my questions or to even look. Making the entire store uncomfortable and having my daughter asking to leave. To the point another gentleman from the store stepped in and had to help. He stepped in and was helpful. The other lady never apologized. You need consistent service and simple explanations. I was following instructions your company sent out and simply asking why it was wrong. Do better.

Date of experience: April 25, 2026
1 review
0 helpful votes
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Not completely satisfied
June 11, 2026

I thought the prescription part was good. However the frames didn't fit my face they are too small. I found it very hard to figure out the proper measurements

Date of experience: May 6, 2026
1 review
0 helpful votes
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Quality
June 11, 2026

The quality of the glasses was not what I had expected. The bridge of the frames was crooked and there was no way to fix it. I was going to return the glasses but since I used my insurance, they said I had to go through them to return them and it was so time consuming, so I just kept them. Unsatisfied customer!

Date of experience: June 1, 2026
California
1 review
0 helpful votes
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Excellent glasses!
June 11, 2026

Love the Danny frame. I keep buying it as it looks and fits great. I tried another frame that I almost immediately broke. They were awesome and helped me get an exchange really quickly back to my Danny with very little effort and no cost to me. I will keep coming back here for my glasses until the discontinue the Danny (god forbid!).

Date of experience: May 31, 2026
Arkansas
1 review
0 helpful votes
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Great Product and Great Prices
June 11, 2026

I have been saving hundreds by purchasing my glasses through EyeBuyDirect for several years. I'm so happy with their products, customer service, and variety.

Date of experience: May 31, 2026
Arkansas
1 review
0 helpful votes
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Last sunglasses i bought were great! But i left them in my car, and after a few months the coating deteriorated and had a "crackling" look to them. This may have been my fault for leaving them in the hot car, but it is unfortunate. All my other glasses have been great otherwise.

Date of experience: May 23, 2023