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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Have purchased several pairs of glasses over the years and have been very pleased with the quality and ease of using this site.
They told me to be specific. No. They have a good experience, large amount of options, and swift service. Happy now, EyebuyDirect? Can I go home yet?
In the past I haven't had much luck with late delivery or frames that I can not see in at all. Ive had to return a couple but im hoping that third time is the charm. I keep hearing great things and they have cheap frames which I need for just summer!
Almost purchased at the eye dr and what a relief I remembered about this site. Way cooler glasses for way better prices (both with and without insurance). The glasses sales person lied and told me the cost is the same everywhere because of my insurance, and in my case that was untrue. They were charging for $100 for basic pair no anti glare or scratch resistance with insurance and I got my first name brand pair for $6 with a discount and everything I wanted. Can't beat that and I'm super happy. Great fit and great prices!
I've purchased like 6 or 7 pairs of glasses through ebd and I like them. Good quality, fast delivery, and I honestly don't see a big difference from these glasses verses the $400 pair I buy from the eye Dr.
I had trouble ordering with the wrong prescription the first time. Second time I had customer service help and it went great.
I have purchased four pairs of glasses over the past few years and have been very happy with each. The styles and colors are great!
Easy to decide what I needed. And easily understood what each additional purchase or add on were to be. Got my glasses fast and they were perfect.
Thank you.
I have been a loyal customer for last 4 years. This would be my 7th pair of glasses. I bought a pair of Ray-Ban glasses on sale. They sent the glasses with gray tint was supposed to be blue. They can not get the frames and would not change the lens without me purchasing another frame. They did give me credit. But lost the sale on the Ray-Bans. They did nothing to keep me as loyal customer. Pretty sad!
I have been an Eyebuydirect customer for quite a few years. My latest order was for glasses with progressive lenses with advanced transitions coating. My glasses fit well and appear to be very well made. I really like the transitions coating.
My glasses were great. Good fit and exactly what I ordered.
My recent purchases of prescription sunglasses have been very disappointing.
Although the prescription seems good, the coating scratches very easily.
I have received glasses never worn that were scratched.
I take very good care of my glasses but it seems the quality has gone downhill.
I will be try a different online company for my next purchase.
I've been ordering my prescription glasses from eyebuydirect for years. Choosing your frame, applying your prescription is so hands on.
HARD TO BUY A SECOND PAIR. WHY OFFER ALL THOSE COUPONS IF NONE APPLY. WENT FROM FEELING LIKE PRICE WAS GOOD. TO EXCITEMENT OVER A DEAL. TO OH, PAID TOO MUCH
10 plus pairs from Eye buy direct. Great fitting frames stylish designs, good quality lens, great craftsmanship. Fast shipping. Always an amazing sale.
The first time we went for the initial exam ordering, we had fantastic staff. Super helpful and patient with my daughter. When we got a text to pick up her glasses, we went and were verbally accosted by the lady working that day. Very adamant that we should not have showed up because she didn't call. Raising her tone, refusing to answer my questions or to even look. Making the entire store uncomfortable and having my daughter asking to leave. To the point another gentleman from the store stepped in and had to help. He stepped in and was helpful. The other lady never apologized. You need consistent service and simple explanations. I was following instructions your company sent out and simply asking why it was wrong. Do better.
I thought the prescription part was good. However the frames didn't fit my face they are too small. I found it very hard to figure out the proper measurements
The quality of the glasses was not what I had expected. The bridge of the frames was crooked and there was no way to fix it. I was going to return the glasses but since I used my insurance, they said I had to go through them to return them and it was so time consuming, so I just kept them. Unsatisfied customer!
Love the Danny frame. I keep buying it as it looks and fits great. I tried another frame that I almost immediately broke. They were awesome and helped me get an exchange really quickly back to my Danny with very little effort and no cost to me. I will keep coming back here for my glasses until the discontinue the Danny (god forbid!).
I have been saving hundreds by purchasing my glasses through EyeBuyDirect for several years. I'm so happy with their products, customer service, and variety.
Last sunglasses i bought were great! But i left them in my car, and after a few months the coating deteriorated and had a "crackling" look to them. This may have been my fault for leaving them in the hot car, but it is unfortunate. All my other glasses have been great otherwise.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

