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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,715
value
5,188
shipping
5,188
returns
132
quality
5,291
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1 review
0 helpful votes
Follow Kathleen M.
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Always satisfied with my purchases from Eyebuydirect.
June 14, 2026
Updated review

It's easy to add an Rx to the website then place an order. The most difficult part is choosing a frame since there are so many beautiful offerings.

Date of experience: June 4, 2026

Great value
May 24, 2026
Previous review

Easy and fast nsnananannnnnnnnnnnnnnnnnnnnn

Date of experience: March 31, 2025
1 review
0 helpful votes
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My last order was a pair of clear glasses and a pair of sunglasses. The clear glasses are fine. The prescription lenses are perfect. The sunglasses are not fine. The lenses seem like they were made for someone else. The peripheral vision is off. The direct Center vision is good, but a very small area. Causing me to keep moving my head to focus. They are remaking the sunglasses at no cost to me to match the prescription on my clear glasses which they should've done in the first place. I even got a $20 credit.

Date of experience: June 4, 2026
1 review
0 helpful votes
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Progressive?
June 14, 2026
Updated review

First time wearing glasses for both far and near doc said to get no line progressive, so far not a fan i ordered premium progressive gel like i got regular when looking down reading of i barely move my head left or right vision distorted, and center vision no good, either I'm looking down or totally up, maybe I didn't get the premium progressive. Moving head back and forth to read not a fan, if this is how progressive are I'll probably will live with 2 pairs from now on.

Date of experience: June 4, 2026

First timer so far everything good
May 13, 2026
Previous review

First timer so far everything good,

Date of experience: May 2, 2026
Iowa
1 review
0 helpful votes
Follow JOSEPH G.
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Bought some glasses, they went on sale for 30% the day they arrived, I asked for a refund and got offered $5. Called in twice and the same thing happened both times. Horrible!

Date of experience: May 15, 2026
Illinois
1 review
0 helpful votes
Follow Sushant B.
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Quick easy fun
June 14, 2026

Cheapest most affordable site easy to navigate enjoy all the filters to narrow my choices and like the option to try on before grabbing

Date of experience: June 3, 2026
Maryland
1 review
0 helpful votes
Follow Drea B.
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Easy peasy
June 14, 2026

Their try on feature is very useful and user friendly. Huge selection and you can always find a deal. This is not my first order and it will definitely not be my last!

Date of experience: June 3, 2026
Georgia
1 review
0 helpful votes
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Love the ease of this site
June 13, 2026

Have purchased several pairs of glasses over the years and have been very pleased with the quality and ease of using this site.

Date of experience: June 3, 2026
GB
1 review
0 helpful votes
Follow BInyamin E.
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Good options, swift service
June 12, 2026

They told me to be specific. No. They have a good experience, large amount of options, and swift service. Happy now, EyebuyDirect? Can I go home yet?

Date of experience: June 3, 2026
Pennsylvania
1 review
0 helpful votes
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Hoping
June 12, 2026

In the past I haven't had much luck with late delivery or frames that I can not see in at all. Ive had to return a couple but im hoping that third time is the charm. I keep hearing great things and they have cheap frames which I need for just summer!

Date of experience: May 14, 2025
Illinois
1 review
0 helpful votes
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Best decision I made
June 12, 2026

Almost purchased at the eye dr and what a relief I remembered about this site. Way cooler glasses for way better prices (both with and without insurance). The glasses sales person lied and told me the cost is the same everywhere because of my insurance, and in my case that was untrue. They were charging for $100 for basic pair no anti glare or scratch resistance with insurance and I got my first name brand pair for $6 with a discount and everything I wanted. Can't beat that and I'm super happy. Great fit and great prices!

Date of experience: May 1, 2026
Washington
1 review
0 helpful votes
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Easy and reasonable prices
June 12, 2026

I've purchased like 6 or 7 pairs of glasses through ebd and I like them. Good quality, fast delivery, and I honestly don't see a big difference from these glasses verses the $400 pair I buy from the eye Dr.

Date of experience: June 1, 2026
Nebraska
1 review
0 helpful votes
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Great Service
June 11, 2026

I had trouble ordering with the wrong prescription the first time. Second time I had customer service help and it went great.

Date of experience: April 1, 2026
California
1 review
0 helpful votes
Follow Alicia W.
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I love the glasses
June 11, 2026

I have purchased four pairs of glasses over the past few years and have been very happy with each. The styles and colors are great!

Date of experience: June 1, 2026
1 review
0 helpful votes
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Got exactly what was promised
June 11, 2026

Easy to decide what I needed. And easily understood what each additional purchase or add on were to be. Got my glasses fast and they were perfect.

Thank you.

Date of experience: June 1, 2026
1 review
0 helpful votes
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Wrong color tint
June 11, 2026

I have been a loyal customer for last 4 years. This would be my 7th pair of glasses. I bought a pair of Ray-Ban glasses on sale. They sent the glasses with gray tint was supposed to be blue. They can not get the frames and would not change the lens without me purchasing another frame. They did give me credit. But lost the sale on the Ray-Bans. They did nothing to keep me as loyal customer. Pretty sad!

Date of experience: June 1, 2026
Pennsylvania
1 review
0 helpful votes
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Quality glasses and good value
June 11, 2026
Updated review

I have been an Eyebuydirect customer for quite a few years. My latest order was for glasses with progressive lenses with advanced transitions coating. My glasses fit well and appear to be very well made. I really like the transitions coating.

Date of experience: June 1, 2026

Easy to use and good quality products
May 15, 2026
Previous review

My glasses were great. Good fit and exactly what I ordered.

Date of experience: January 23, 2024
Massachusetts
1 review
0 helpful votes
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Questionable quality
June 11, 2026

My recent purchases of prescription sunglasses have been very disappointing.
Although the prescription seems good, the coating scratches very easily.
I have received glasses never worn that were scratched.
I take very good care of my glasses but it seems the quality has gone downhill.
I will be try a different online company for my next purchase.

Date of experience: June 1, 2026
1 review
0 helpful votes
Follow Audrey J.
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So many frames
June 11, 2026
Updated review

I've been ordering my prescription glasses from eyebuydirect for years. Choosing your frame, applying your prescription is so hands on.

Date of experience: June 1, 2026

Great frame and lens choices.
May 18, 2026
Previous review

My experiences have been confident choices.

Date of experience: May 7, 2026
Tennessee
1 review
0 helpful votes
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WEBSITE SUX
June 11, 2026

HARD TO BUY A SECOND PAIR. WHY OFFER ALL THOSE COUPONS IF NONE APPLY. WENT FROM FEELING LIKE PRICE WAS GOOD. TO EXCITEMENT OVER A DEAL. TO OH, PAID TOO MUCH

Date of experience: June 1, 2026
New York
1 review
0 helpful votes
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10 plus pairs from Eye buy direct. Great fitting frames stylish designs, good quality lens, great craftsmanship. Fast shipping. Always an amazing sale.

Date of experience: June 1, 2026