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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The website appears to be a car parts store specializing in auto control modules and engine computers. The homepage features a search bar, navigation menu, and various sections for selecting vehicle make, model, year, and engine type. The site also offers free shipping, lifetime warranty, and certified technicians.
This summary is generated by AI, based on text from customer reviews
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Wonderful experience. Mary AC was very pleasant and was genuinely concerned with my needs. Her professionalism was great! I would highly recommend you guys to all of my diesel friends!
Very pleased with order process. After placing order I received call from Mary AC, she was very thorough & detailed in explaining steps that would be taken but most importantly, verified the information for part accuracy. Such an easy process
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
We ordered a part may 11 and still haven't received it. Haven't received an email regarding if its even been shipped yet. But over all satisfied.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I'm not sure about their products as I never received it. My order is now 20 days overdue and I've called the last 2 weeks and was told I would get an update from a supervisor or manager, but I never received a call or email. I worked for 20 years in customer service for a major hospital in Houston, so I know first hand what customer service is. My order is probably lost, but I did not send it and Flagship One is responsible for following up with USPS, and then either sending me another one or giving me a refund. At this point, after paying for a rental car waiting for my order, I would just rather get a refund so I can try a different company. They need to send orders by UPS or FedEx, not USPS.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Enrique has reached out to USPS after I had gone through a situation of not receiving my order. He has been helping us throughout the whole process.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
Called and was told the IDM I needed was in stock. Ordered and waited over a week before calling to check on my order. Was told repeatedly for another week that it was waiting to be programmed. Finally shipped two weeks after ordering.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
From customer service to shipping to parts quality, everything went smooth and the part was installed and programmed with zero issues. Awesome job!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Absolutely exceptional service from cradle to grave. I live 130 miles from the Arctic Circle and my ECM arrived in perfect condition and worked as assured. Customer service is on FIRE and is hands down the best I've experienced with any company.
All I had to do is get a lock smith to come out and program my FOB to the ECM and my Dodge fired right up! FYI: Seal your ECM connectors external to prevent fluids from entering. What a crap design from the factory for such an important part!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I was satisfied with flagships service. They messaged and let me know that programming was going to be a little behind. I'll let them know that I needed the part back as quickly as possible. They made me a priority and got it completed as fast as possible. ECM worked as it should.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Our experience was great. It was easy to find, order, and purchase the PCM we needed. They updates were very helpful in keeping our customer updated. The process was flawless and the fix was exactly what our customer needed.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
I was told that I needed a certain part by an auto parts company for my vehicle. Ordered, with no problem. Unfortunately, it was the incorrect part that was needed. To return the part, there was an $85 programming fee that was deducted along with returning at my own expense. Which ends up being half of what I pay for the part altogether. It's called Buyers remorse, per the company.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I bought a computer from another company. They told me it was plug-in play. They lied so I found you guys on line read everything bought a computer from you guys. As descriptive plug-in play. Installed it two days after I got it not a problem with it. Thank you. You guys very much.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Customer service was top notch. Kept me updated throughout the process. Item arrived and worked as intended. Really appreciate everyone for helping me with this.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Definitely would buy from this company again. I work at a Nissan dealership in Tennessee in the parts department and will be recommending this company to our service manager. I want to thank Dana for all the updates and look forward to future purchases from this company.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
May 11 confirmed my order.
May 12 unit is awaiting programming.
May flagship wanted satisfaction
rating.
May 19 email letting me know that they
Haven't gotten to my unit yet.
My emitions test was failed do to a check engine lite. Soon I'll have to pay for another test when I have the unit installed.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
They had my part, the price was extremely reasonable and the fact they're programmed it to my VIN I don't have to find someone to program it which saved me money, so another bonus.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I received my ECM and then received the information about my truck being chipped which I had idea it had one. Then I get the email saying I I can get new programmed key blanks after I received said ECM. So installed it and found out I do need it programmed so I had that done but it didn't fix my issues per the scans said. So now my truck still is in limp mode and doesn't drive good. I just spent my last 140 an hour ago to find that out. So now have truck uses a 1/4 tank of gas to run 10 miles. I have wait for another check before I can pay for more repairs. I have done everything the scanners told me to replace to fix the issue but it can still barely fit to barely get up to 35 mph and you have floor the truck get it rev up. So asking for this from me right now wasn't the best idea because I am having a really bad day now and so sick of dumping money on these issues that were not a problem in the first place apparently. New spark plug, new coil pack and then new ECM. All because I wanted my truck to be able to do the speed limit lmbo. I am not mad at you though it took longer than expected for delivery and your ad said it would be plug and drive which it isn't. And then I spent the money for no reason because of a scanner code and diagnostic read out that wasn't worth a dang apparently as well now I have to replace more parts that have nothing to do the scanners recommendation in the first place. So now I have spend more money and time starting the diagnose myself. The worst part is I had 4 different scanners and all of them diagnosed it the same code so apparently they all wrong. I just had my foot operated on with Zero weight limit on it for 2 months. That didn't happen so I have to do it on my foot because multiple scanners were wrong and so were their diagnostics. Just so I can replace parts a stupid scanners said do so I wouldn't have to actually do the diagnostic myself or be on my foot. So yes I am pissed after spending so much on parts to have a truck that doesn't run properly still just to spend more money and time.
Thanks for the review and rating!; we truly appreciate you taking the time to share your experience. We’re always looking to improve and hope to have the chance to serve you even better next time. Don’t hesitate to reach out if there’s anything we can assist with!
Only thing was the amount of cleaning media on the exterior the pins, air and electric cleaner fixed it, worked great so far.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Went online put my information in got the ecm like in a week installed it. Turn key ready. Very happy with their service, saved me like 500 bucks or more.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.