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Grabull Reviews Summary
Grabull is a food ordering platform that helps users find and order from local restaurants. It offers discounts, rewards, and a user-friendly interface.
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The ordering process was very easy and the application was very user friendly! I would definitely recommend using Grabull to anyone needing to place an order!
The interface is clean and readable. Very easy to use. If there was some way for me to track the order as it was incoming that would be nice. Just so I know in real time how far along the delivery is at and I don't have to wonder. Otherwise, perfectly usable.
Ordered, an hour later still had not received the delivery. Called restraint and they could not locate the delivery driver, food was sitting and waiting there. Staff had to come drop it off. Waited another 20 minutes.
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
It was ok. Not amazing, not bad. Oik. X. y. Z. dwerwerwerwerwerwer
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
Easy to follow for an on-line order for an event. Quicker than making a call and clear directions with all necessary information.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
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Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
They didn't have my order until I showed up, and that's when they started it
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
My order was accurate and ready on time when I went to pick it up. However, there was an additional $4 charge to my credit card for which I have no explanation. I did not add anything to the order when I was in the restaurant.
Please issue a credit to my American Express card (Amex) or I will file a dispute with Amex for this unauthorized $4 charge.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Wife and I love Big A especially on a bad day it hits the spot to grab some subs. We enjoy the turkey, the bog fish, steak bomb, and roast beef the most, but we also rec the onion rings (best I've had to date) and their pizza (top 3 best pizza). We usually use Doordash but it was closed on there and we thought we were screwed… Thankfully they use Grabull for delivery and we are grateful for that. Wait was reasonable (60mins) and the food was still warm when they arrived. Highly ewc both Big A and usi by Grabull and may ditch door dash altogether when we crave a sub again!
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
Was pretty simple and easy to use. Some of the fields were different than I usually see, like "email ID" instead of email address
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
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Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Order went through okay, I picked it up okay, food was fine. This whole deal here, with the reviews, and the rating of the overall experience with Grabull is a total bummer though, and feels not only un-ncessarily extra, but is kind of a hassle,
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Confusing to navigate delivery and pick up it would be helpful to show how. Also not clear if extra money is charged for using this service
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
I added a comment and the restaurant didn't include the item. Also the menu item didn't say the dish had noodles until after I paid the order. I had to call the restaurant to change the noodles. Hopefully the menu can be accurate and a drop down can be added instead of a comment so the restaurant won't forget the item
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are always aiming to improve, so don’t hesitate to let us know how we can make your next experience even better. Looking forward to serving you again soon!
They had a question about one of the items ordered and called me immediately for clarification. Order arrived promptly and complete. Food was delicious.
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
I couldnt track my delivery. But I got a text saying the driver was on the way to pick up my food but then I never got a notification that it was delivered so my food was sitting outside for a little bit
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
I've eaten here a number of times but this was my first time ordering pick-up, placed the order and arrived before the expected completion time and saw it was already completed. Can't recommend enough.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
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Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are always aiming to improve, so don’t hesitate to let us know how we can make your next experience even better. Looking forward to serving you again soon!
After I selected multiple items that had no customization choices where they were needed (like half-and-half orders— how am I supposed to tell them what the halves are?!), I made an account, entered payment information, and was almost done when it said "your session has expired" and WIPED MY CART. I WAS ONLY ON THE SITE FOR LESS THAN TEN MINUTES!?!
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
FOOD IS ALWAYS FRESH AND SERVICE IS QUICK. NORMALLY I DON'T ORDER FROM HERE BECAUSE SOME ARE COMPLICATED, BUT THIS ONE HERE IS VERY SMOOTH AND UNDERSTANDING! GREAT JOB, GRABULL!
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.