Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of GreenMotion

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.


+28
See all photos
How would you rate GreenMotion?
grey stargrey stargrey stargrey stargrey star

GreenMotion Reviews Summary

Green Motion is a car and van rental company that offers eco-friendly vehicles at affordable prices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

Instant Feedback

8,764 reviews

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
Follow Ricardo T.
Unfollow Ricardo T.
Share Review
Report Review

Goodwill
June 12, 2026

I made a mistake! My reservation shall be from July 2,2026 to July 4,2026 instead of Jun. Happily I'll be refund with this new reservation to the same but only change the month to July.

Date of experience: June 1, 2026
Natalie F. GreenMotion Rep
1 day ago

Hi Ricardo,

Thank you for your five-star review.

It is amazing to know that we were able to help you with your booking mistake.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.

Italy
1 review
0 helpful votes
Follow Fabrizio P.
Unfollow Fabrizio P.
Share Review
Report Review

Clear and smart
June 12, 2026

Assolutamente i piu trasparenti nelle loro politiche commerciali. No costi nascosti

Date of experience: June 2, 2026
Natalie F. GreenMotion Rep
2 days ago

Hi Fabrizio,

Thank you for your five-star review.

We are thrilled that you like our transparent Terms & Conditions.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.

Poland
1 review
0 helpful votes
Follow Kamil R.
Unfollow Kamil R.
Share Review
Report Review

Complete
June 10, 2026

Quick and swift help to get the car after landing, vehicle in good condition, no unecessary complications throughout the process and no problems with deposits or the condition of the car.

Date of experience: September 17, 2025
Natalie F. GreenMotion Rep
3 days ago

Hi Kamil R,

Thank you for your five-star review.

We are thrilled that you once again chose Green Motion for rental needs.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Sergey T.
Unfollow Sergey T.
Share Review
Report Review

Sandero in 2025
June 9, 2026

All was great to collect and return the car, formalities were quick

Date of experience: June 23, 2025
Natalie F. GreenMotion Rep
4 days ago

Hi Sergey,

Thank you for your five-star review.

We are thrilled that your rental was great.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.

Austria
1 review
0 helpful votes
Follow Jonathan R.
Unfollow Jonathan R.
Share Review
Report Review

This is the 3rd time I'm hiring from Green Motion, but first time from Heathrow
I didn't even bother looking around as I had such a good experience the last 2 times, I just booked straight away with GM

Date of experience: August 2, 2025
Natalie F. GreenMotion Rep
6 days ago

Hi Jonathan,

Thank you for your five-star review.

We are delighted that you always like our rental vehicles.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Jose L.
Unfollow Jose L.
Share Review
Report Review

Nice experience
June 7, 2026
Updated review

It was a nice experience and the staff are friendly and helpful. The car was in very good conditions. Overall it was a nice experience.

Date of experience: March 8, 2026
Natalie F. GreenMotion Rep
6 days ago

Hi Jose,

Thank you for your five-star review.

It is amazing to know that you found our team to be friendly and helpful.

We hope to see you again soon.

Kind regards,

Green Motion International Customer Services.


Nice experience
March 4, 2026
Previous review

I rented with Green Motion, and until today I have a nice stress free experience.

Date of experience: November 15, 2025
GB
1 review
0 helpful votes
Follow Philip T.
Unfollow Philip T.
Share Review
Report Review

Always eventful
June 7, 2026
Updated review

Had two cars from here. 1st time the only suitable vehicle they had was badly damaged but drove ok. 2nd time I booked a Skoda estate and got a VW Amarok 4-Motion monster truck. Was fun to drive but cost a fortune in fuel. The guy at the Manchester Airport office is a real character.

Date of experience: June 27, 2025
Natalie F. GreenMotion Rep
6 days ago

Hi Philip,

Thank you for sharing your feedback.

We’re pleased to hear that both vehicles served you well overall, even if the first was more cosmetically worn than expected. We understand that receiving a much larger vehicle than the one booked can be surprising, and while the Amarok certainly offers a unique driving experience, we appreciate that it may not have been the most economical option for your trip.

It’s great to hear your kind words about our Manchester Airport team member. We’ll be sure to pass that on.

If you would like us to review either of your rentals in more detail, please feel free to contact our Customer Services team via www.greenmotion.com/contact-us and include a link to your review so we can locate your booking quickly.

Kind regards,

Green Motion International Customer Services


Feedback from last booking
September 9, 2025
Previous review

Last time I booked with you, I turned up only to be told there were no vehicles of the type I had booked available. I was then offered a series of unsuitable alternatives before being offered a vehicle of the type I had booked, which had accident damage and which was filthy inside and full of junk. Because I had travel commitments, I had no choice but to accept. The member of staff was overly familiar - I object to being repeatedly addressed as 'Bruv' by a complete stranger. I was told the mix-up was because I had booked through a 3rd party website - my response that I had booked 2 weeks in advance and had emailed to check you had the booking received no coherent reply.

Whilst I was waiting to be served on my arrival at the collection point, I overheard the same member of staff giving horribly inaccurate directions to the customers in front of me. I suggest he learns how to use Google Maps.

In addition, the female member of staff was quite rude and offhand to me when I returned the vehicle.

Date of experience: June 7, 2025
Turkiye
1 review
0 helpful votes
Follow Christopher B.
Unfollow Christopher B.
Share Review
Report Review

My 4th time maybe 5th using rental cars from Green motion, cars clean and in tiptop condition. Speedy helpful checkin and drop-off. Good price / service. Only small issue, there can be quite a wait for (free) transfer bus to/from the terminal. Give yourself plenty of time. Max wait@ 20 mins

Date of experience: June 16, 2025
Natalie F. GreenMotion Rep
1 week ago

Hi Christopher B,

Thank you for your five-star review.

We are thrilled that you have once again chosen Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

South Africa
1 review
0 helpful votes
Follow Irwin P.
Unfollow Irwin P.
Share Review
Report Review

Great Service
June 6, 2026

Vuyi in East London, Eastern Cape was the initial contact and face of the orginisation.

Vuyi is an amazing coordinator and made the collection and delivery seemless, to date when my orginisation rent cars and any driver is unsure of any promt we contact Vuyi.

Always willing to help, always amazing.

Date of experience: May 12, 2026
Natalie F. GreenMotion Rep
1 week ago

Hi Irwin P,

Thank you for your five-star review.

We are delighted that you once again chose Green Motion for your rental needs and that you find our team always willing to help and to be amazing.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Portugal
1 review
0 helpful votes
Follow Bernardo A.
Unfollow Bernardo A.
Share Review
Report Review

Airport staff is aggressive selling extras, going outside of Portugal with a van rented in Portugal is extra money, Via Verde is mandatory and paid separately instead of part of the extras.

Date of experience: September 4, 2025
Natalie F. GreenMotion Rep
1 week ago

Hi Bernardo A,

Thank you for your four-star review.

We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development needs.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

France
1 review
0 helpful votes
Follow Mickaël G.
Unfollow Mickaël G.
Share Review
Report Review

Great!
June 1, 2026

Très bon accueil, rapport qualité prix imbattable et service très honnête

Date of experience: February 4, 2025
Natalie F. GreenMotion Rep
2 weeks ago

Hi Mickael,

Thank you for your five-star review.

It is amazing to know that you received an excellent welcome from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Italy
1 review
0 helpful votes
Follow Dariusz K.
Unfollow Dariusz K.
Share Review
Report Review

Always a Smooth Experience
May 30, 2026

I have been using Green Motion Stansted for the past five years and have consistently had a positive experience.

The staff are always helpful and do their best to accommodate customers. The cars are usually clean, well-prepared, and in good condition rather than being old or heavily worn.

The location is close to Stansted Airport, and the shuttle bus runs frequently, making it very convenient to get to and from the terminal.

The only minor suggestions I would make are that the fuel tank is not always filled to the maximum level, which can make it difficult to know exactly how much fuel to add before returning the car. Also, during busy periods, the queues for both collection and return can be quite long.

Overall, I have always had a good experience with Green Motion Stansted and would be happy to recommend them.

Date of experience: April 20, 2026
Natalie F. GreenMotion Rep
2 weeks ago

Hi Dariusz,

Thank you for your five-star review.

It is fantastic to know that you always have a smooth experience with Green Motion Stansted and we appreciate your feedback.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

First orlando holiday
May 27, 2026

Had to reject first 2 cars first had a broken seat belt. And second had engine management light on. Third car was fine. Not what you need after a 10 hour flight.
Hire site pre hire vehicle checks need to to be better.

Date of experience: September 21, 2025
Natalie F. GreenMotion Rep
2 weeks ago

Hi David,

Thank you for taking the time to review us.

We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Share Review
Report Review

Easy to find, friendly staff
May 26, 2026

When I picked up a car from here before the staff were quick to get us in the car and on the road despite them having to deal with an accident damaged car being returned on a truck.

Date of experience: May 16, 2016
Natalie F. GreenMotion Rep
3 weeks ago

Hi David,

Thank you for your four-star review.

It is good to know that you found our team to be friendly.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Italy
1 review
0 helpful votes
Follow Paola D.
Unfollow Paola D.
Share Review
Report Review

Tricky insurance choice
May 26, 2026
Updated review

You should make clients clearly aware that if they don't get an insurance when booking online thinking of buying it when picking up the car that will cost them 4 TIMES more!

Date of experience: May 12, 2026
Natalie F. GreenMotion Rep
3 weeks ago

Hi Paola,

Thank you for sharing your experience.

We truly appreciate you choosing to rent with us on this occasion. We’re reviewing our communication to ensure all insurance options and related costs are even clearer upfront, so future bookings are easier and transparent.

We hope to serve you again and provide a smoother rental process next time.

Kind regards,

Green Motion International Customer Services.


The insurance coverage is not clear at all
May 16, 2026
Previous review

The insurance coverage is not clear at all. I will buy it at the office.

Date of experience: May 6, 2026
GB
1 review
0 helpful votes
Follow Eric W.
Unfollow Eric W.
Share Review
Report Review

Reliable and clean vehicle
May 25, 2026

We hired a Ford Fiesta from the Paphos, Cyprus branch last year and were completely satisfied on every count. The car was reliable and clean and the desk staff/bus drivers were engaging, very polite and efficient. We have no hesitation in recommending them which is why we are returning this year.

Date of experience: June 17, 2025
Natalie F. GreenMotion Rep
3 weeks ago

Hi Eric,

Thank you for your five-star review.

It is excellent to know you enjoyed your rental with us at Green Motion Cyprus.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Spain
1 review
0 helpful votes
Follow leslie c.
Unfollow leslie c.
Share Review
Report Review

Bristol trip
May 24, 2026

The car was excellent, but the location of the green motion site was a little removed from the airport and it took a while for them to take us back to the airport

Date of experience: October 14, 2023
Natalie F. GreenMotion Rep
3 weeks ago

Hi Leslie,

Thank you for your review.

We are glad to hear that you liked the rental vehicle and we appreciate your feedback on our rental station.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
Follow Craig G.
Unfollow Craig G.
Share Review
Report Review

Amazing
May 24, 2026

Had a car twice now with them and the 1st time was a nightmare when I got there due to the fact I booked a car through Ryanair and Green motion never had any booking for me but the guys there help me out big time and got me sorted, then the second time was a breeze would recommend these guys to anybody

Date of experience: February 2, 2026
Natalie F. GreenMotion Rep
3 weeks ago

Hi Craig,

Thank you for your five-star review.

It is excellent to know that you had an amazing experience with us and our team were able to help you get on the road.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Italy
1 review
0 helpful votes
Follow ANDREA M.
Unfollow ANDREA M.
Share Review
Report Review

NOLEGGIATO AUTO IN OMAN
May 22, 2026

SERVIZIO PRECISO, OTTIMA GESTIONE DEL CLIENTE

Date of experience: December 24, 2024
Natalie F. GreenMotion Rep
3 weeks ago

Hi Andrea,

Thank you for your five-star review.

It is fantastic to know that you received excellent customer service from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Ceri C.
Unfollow Ceri C.
Share Review
Report Review

The service is outstanding. Last time I was served by Jackie though previously by Dylan.

I really will not use anyone else when going to Edinburgh. Long may their good service continue

Date of experience: February 27, 2026
Natalie F. GreenMotion Rep
3 weeks ago

Hi Ceri,

Thank you for your five-star review.

We truly appreciate your loyal custom at Green Motion Edinburgh.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.