JewelryRoomReviews 304

I don't like that there is no customer service number when there is a problem? I also don't like how long it takes to get your item?

Everything i bid on and received was of good w=quality and appealing. The stones were smaller than what I expected, but were still of good quality.

Hi, people ask me if I'm happy with my orders. Sometimes yes, sometimes no, but it seems that sometimes they send me, or rather, they sent me, things that were missing from my orders, and you all know that better than I do. I have to say, how happy can one be when things they've paid for are missing and they haven't received them?

I have purchased quite a few pieces from the jewellery room and I'm satisfied with every piece and of course the auction is always fun to participate. If you haven't tried it, you need to try.

I find the items of good quality and value
The authenticity reports are a bonus!
Postage is slow, but safe and arrives eventually
Sometimes the photo isn't as accurate as you think, so check the details and description before purchasing
The site is small, so much easier to peruse
Staff are polite and professional
I enjoy buying in this site

The bracelet I recently purchased was so overly magnified it appears as a substantial piece. Instead it was a flimsy piece of metal that wouldn't last a day on any wrist. It is so fine a baby couldn't wear it. Please stop being duplicitous with your presentation and show the items in real time. I will think long and hard before I purchase another item.
Cass Murray
Australia

I love shopping at jewelry room you are not biding on the same things with in the day and I had the experience biding for what jewelry that I want and it so easy to do. I can't wait to bid on my next piece of jewelry that I want.

I've been waiting for my order for more than a month considering that I paid a rush shipment and I haven't recieved it to this date. I've contacted several times the support and they only say that is going to take two weeks more.
I'm not buying again in this website

Good but don't always get what I won. That is a hit and miss. You send in a problem ticket and feels like i am being called a lair.

I have orders from last February till December of last year that have not been fulfilled. I have many invoices that haven't been shipped between these times. I tried too many times and no luck yet

I love this site. The bidding is fun, the prices are great and the jewelry is beautiful... however, the delivery of the items moves as a snails pace. Sometimes you will get something super quick, other times you wait 2 months. Pretty annoying, but what can ya do?!

I don't like the quality; it also took forever to receive the merchandise. I won't purchase again.

The earrings were so small and not what I expected. Would be embarrassed to give to my wife on her birthday. They took almost a month to receive and totally disappointed. To add to my frustration to return earrings I had to pay $14.00 postage to Hong Kong. Just a total ripoff.
Will never buy again and made a complaint to Facebook as fraudulent product.

I have been dealing with Jewelry Room since 2018. During that time I have purchased
Jewelry with a PJR (The Private Jewelry Retail) value in excess of USD 1.2 million for approx USD 45 Thousand. Ideal gifts for family and friends. Whether it's genuine gemstones or costume jewelry there is something for everyone of our friends at prices I can actually afford. In the rare event necessitating contact, Customer Service have always been fantastic

Invoice ******* NOT received / Invoice ******* 1 of 2 items NOT received. First it was very very difficult to get someone to reply to inquiries and requests for help and now I see they are being "returned to sender" These were ordered 01/19/2026 & 01/16/2026 TODAY IS 03/16/2026. I need a FULL refund for these orders including the postage and Buyer's Auction Fees for each order. PLEASE HELP.

I was only looking for loose gems. Site is perfect for this and if you want finished products at more then fair prices this is also great place.

Shipping took at least a month to process, has gotten better. Items purchased not received, sent multiple emails. They use to respond, now they ignore emails.

Fake diamonds I was told to go to temu to get the same thing. Disappointed with the loss of the item and the time it took to arrive. The chain is so fine not what it looked like online.

I'm disappointed at how long it has taken for my items to arrive, which I'm still waiting for the goods on 2 separate invoices. The excuse that items will take 6 weeks because they are at another store is not good enough. If the stock isn't available then the items shouldn't be sold at auction. After all the money I've spent at jewellery room, I expect better.

Love looking! Always end up buying! Just shipping takes so long!