Joom

Prices changed as I shopped, prices changed after I had added them to my cart and prices were different depending on my computer versus my phone. Prices changed depending if I had logged into an account. $304 dollar item jumped to a base price of $333 after it was added to my cart. No address or anything added yet. Just more cost because they decided to. I finally has it offer me a final price of $314 and I took it because they are the only official seller of the item in Canada. $#*! Joom and their price gouging practices and their market cornering bull$#*!. Will never shop at this POS again.

AVOID AVOID AVOID AT ALL COSTS.

I purchased a Blackveiw phone through Joom as it was £20 ($25 USD) cheaper than getting it straight from the manufacturer. This was a BIG mistake and I strongly and wholeheartedly encourage anyone with a shred of brain cells to NOT USE JOOM.
The phone arrived and straight on arrival through setting the phone up, both WiFi and Bluetooth DID NOT WORK. I troubleshooted this for a day trying different types of resets, everything suggested from every forum online, I did this for 8 hours to make sure that this was a fault on the hardware end and it could not be fixed. I even ended up even re-flashing the OS of the phone and still this did not fix it. There was an audible rattle from the phone and I came to the conclusion somewhere along the manufacturing line that the WiFi and Bluetooth chip - both located in the same place within the phone, had burnt off. This was the rattle I could hear.

I got in touch with Joom support, and Blackveiw via them. This began a saga that lasted TWO MONTHS of back and forth emails. This totaled to >>>>> 41 EMAILS <<<<< in order to get the refund. This required a stage of using their useless engineers to "help me" try to fix the phone where they suggested to try different things I had already tried. They wanted me to send screenshots and screen recordings of me showing the problem I was stating was indeed there. They also sent me an OS of the phone to flash myself at my own time and energy cost using advanced phone software I had already used. To ask this of a consumer is COMPLETELY UNACCEPTABLE by all stretches of reasonability. This is when I decided I'm getting my money back whatever the costs because I am a well meaning person, but ** this company.

Read this carefully: It was clear by the amount of emails and roadblocks they put in my way that any reasonable adult would give up in this process for just a £140 phone. Their support is designed for you to give up so they can keep your money. This is not an opinion this is fact from the 41 emails it took to get my refund.

Their reply times were usually 2 to 4 business days, but there were two cases where they asked for 10 business days to get back to me. Utterly disgusting. The lengths they went to to try to encourage me to give up is almost comical. I had to threaten them with legal action on two occasions just to get them moving along and at their own very slow pace.

They also required me to take a full video from showing the phone in my hand to it being completely wrapped up and labeled with no cuts. Showing that there is zero trust on my end. What goes around comes around. This company is disgusting and I will NEVER be shopping with them again. Please don't make the same mistake as me.

In the end I had to create a drive folder with 6+ forms of media they asked for throughout this process, the post was paid for by me and reimbursed through Paypal, totally unprofessional.

I will be posting this write up on every review site I can find and including a screenshot of the 41 emails to the useless support team where I can.

I only got my money back because I took it as my personal duty to not lose to the big, greedy, heartless companies we all live within in this age and culture. If I was to pay myself my hourly wage on getting this refund I would have made over £500.
AVOID EVER USING THIS COMPANY.

The people in management of the processes of this company should be ashamed of the service they deliver. Despicable.

To all consumers everywhere: LOOK ELSEWHERE MY FRIENDS.

They just stole the entire package order amount from me, the companie that they used to deliver was really helpful and acknowledge their responsibility for not delivering and compensated the platform with the money. Despite this, JOOM keeps telling me the package was delivered, and they repeat this every time i contact them, they stole the entire amount of compensation from the delivery companie.

Do not buy from this company, delivery time is ridiculous, that is if you even get your order, bad customer service. They bombard you with discounts to get you to keep buying when they can't even deliver your original order. Scammers!

Takes weeks for delivery. No after service no response from emails avoid at all cost or experience poor service

No communication no response felt cheated

I ordered a jacket from these people. Firstly they are a Chinese organisation which is not immediately apparent from their website. When the jacket arrived although marked 'Large' it was clearly too small but when I pointed this out to them and even though they accept Chinese and UK sizing differ they claimed the sizes are displayed on their website. However no-where does it state that the sizing differs and that this should be checked prior to purchase. I am a UK large and saw no need, therefore, to check anything. They refuse to refund the cost or to send a pre-paid label to return the item expecting me to pay for the privilege. Even then I doubt that a refund will be readily available. Be very aware of these people. They are unpleasant to deal with and although you may purchase an item in good faith that is in no way reciprocated.

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Counterfeit, not what was advertised.
Should have listened to my gut instinct.
Something too good to be true etc….
AVOID AVOID AVOID!

UPDATE…Fully Refunded after emailing 👍

This is what we've got for 20 € and come without the box. Very disappointed! Be aware of this website SCAM!

Not gonna lie the range of assortment on this marketplace is the broadest. I frequently shop at Joom whenever I need something that is impossible to buy in my city or at least there are constant troubles goods availiability.
There are many categories from classical apparel to home appliances. T's and C's are transparent enough to understand when your parcels will be delivered.

Horrible customer service. Product came in damaged and unusable. After sending photo and video evidence and long messaging between customer support the company doesn't want to take responsibility to initiate a refund.

I have had a terrible experience with Joom last year. My first order was in 8th Nov 2022 with approximately 120 small nails items but it was not fully delivered after 3 months later. They sent me every single item with separate packages, I was very annoyed and requested to get refund instead of waiting and receiving the rest of order. I had contacted with sales department, they said that I needed to be patient and to send them the proof of undelivered items. I wrote to them that their suppliers/ partners seemed to have not much to do other playing with packaging small items and then sending every single one to customer day by day. It was an unprofessional service. I requested they refund me bcos I had no more patience after waiting nearly 7 months from the first order. It was just wasted time and money for Joom. Cheap price - cheap quality - cheap service.

They have an online jobsite that is scamming people, claiming moneys to be paid in order to receive money. They never receive the money as they cannot afford to pay required fees. Customer services very unhelpful and tricky

This site is an absolute con. Do not buy from this site. They advertise products with better quality pictures and details which are false and then you do not receive what you think you are paying for. The returns process is crazy with over the top shipping costs that are more than the product so it's not worth returning the crap you do receive. Stay away be warned but better quality elsewhere.

I ordered something on Sept 21. Within a week it said "delivered"
Tracking claims it's delivered. It was an electronic device, and cost me ovver $250 canadian $$
So i asled my lanflord if they grabbed it. I asled every house on my block if they maybe got it by accident.
I checked places they could have hidden it just to be sure.
I was home the day of delivery. Nobody rang the doorbell and nobody knocked. My roommates were also home. And they didn't answer the door to accept any deliveries either.

So I emailed joom and they basically said a big $#*! you. We got ur money so we don't care anymore. And that's basically it. They won't take accountability. Told me to make a police report. Wtf is a police report going to do?
I wonder if they even mailed it to me.

Joom supplied a defective device and refuse to refund the WiFi extender did work opened it up and the circuit board was broken in half.Steve English

Size is never what you have ordered and when you complaint no body believe you. Return the order is not option because it costs more than the value of order. Blame yourself and be happy‼ Chinese are always right and customer is always dumb‼

Do not order from Joom,they send you items different than in the description and after they don't want to refund the money...it past 40 days from the date i report them the isue,i send them 5 videos with proves and stil waiting for my refund,they are on the side to selers not in costumer side,they just take the comision from seling goods and they don't care about costumers...they are big scamers.