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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
6,580
This company responds to reviews on average within 1 day

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Texas
1 review
0 helpful votes
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I had a very specific question regarding Life Estates with O&G minerals. The Expert responded very quickly with an in-depth analysis.

Date of experience: June 3, 2026
Tennessee
1 review
0 helpful votes
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WiFi
June 13, 2026

The gentleman worked very hard to fix my issue. I still can't get the washer & dryer to pair. But Trevor gave me a phone number to call. He was very nice and tried very hard to fix the problem.

Date of experience: June 3, 2026
1 review
0 helpful votes
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THANK YOU FOR YOUR ASSISTANT
June 13, 2026

I am wondering why the company who sold the shoes did not answer their telephone and that I had to go through a third party to get access to return my pair of shoes that I recently ordered. I was also surprised to see a charge on my credit card for this type of service in attemption to contact the company who sent the shoes and advertised on Facebook.

Date of experience: June 3, 2026
Maryland
1 review
0 helpful votes
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Automotive help
June 13, 2026

Patc replied and gave me a solution to my problem and saved me a lot of money.
I needed 2 flip keys for a 2014 ford fusion to be replaced... dealer $600 and patc solution $50 total. Great answer to my problem and everything worked as described. Very happy.

Date of experience: June 3, 2026
Missouri
1 review
0 helpful votes
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Help for Russian tortoise
June 13, 2026

They asked very specific questions about the injury and wanted to know about his home life/habitat so they could offer additional help if needed. Very pleased with conversation.

Date of experience: June 3, 2026
1 review
0 helpful votes
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Helping!
June 13, 2026

I loved my Cuisinart Food Processor for 25 years. Now that I have downsized and retired, I don't have the parties or company like I used to. I sold my Food Processor to a woman who was anxious to get started. She called me when she got home to tell me it didn't work! I knew there was nothing wrong with it because I had recently used it with no problem. Once I did a FaceTime call with her (and her son), I thought it all looked fine; the lights lit, but no go on the blade. Charles at Just Answer sent the exact steps to prep for using... When his directions were followed, it worked like I knew it could. Well worth $5 and saved me from driving to her home, 60 miles away!

Date of experience: June 3, 2026
1 review
0 helpful votes
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Top of the PILE!
June 13, 2026

A-1 service and he was there to help all the way. I think the problem will be solved once the water is out of the bottom of the dishwasher.
Tom robertson

Date of experience: June 3, 2026
1 review
0 helpful votes
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Student loan tax bomb
June 13, 2026

We are facing a huge student loan tax bomb. Angelo helped us understand that there were actually choices that wouldn't ruin our lives. He helped us understand what we had to do and how to move forward. His responses were easy to understand and timely.

Date of experience: June 3, 2026
1 review
0 helpful votes
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Blake was full of great information that I didn't even think of! We never know what the out come will be but I sure hope after all that we went through it will pay off in the end! Such a nice man, he made it real easy to talk with him!

Date of experience: June 1, 2026
Texas
1 review
0 helpful votes
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Great advice and help
June 13, 2026

Bunny ate a few nibbles of toxic pothos plant and of course we were extremely concerned. Great advice and comfort from Dr Ivana. Thank you

Date of experience: June 3, 2026
1 review
1 helpful vote
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New York
June 13, 2026

The Attorney gave me very good advice. And, explained that I am most likely being discriminated against. Which if true I find rather odd.

I am a very good tenant, I keep up with my bills, I clean up my own place. I am a very responsible tenant. I do not wreck the place, and/or disturb other tenants within the complex.

I keep to myself. I just want to have an enjoyable place to live without unjust harassment or discrimination. I am a law abiding citizen. And, I care about everyone within my community.

I am a very good neighbor.

Date of experience: June 2, 2026
Texas
1 review
0 helpful votes
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Confusing
June 13, 2026

I had a question that needed to be addressed by an ENT, but they sent me to what was titled a plastic surgeon, but then it said that he was a general practitioner. However, he provided good advice.

Date of experience: June 2, 2026
Illinois
1 review
0 helpful votes
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Age my chair
June 13, 2026

I asked about the age of an item and got information about the type of chair it is, it's age, and estimated value.
The chat was easy and the appraiser came on within a minute or two and got back to me with information in only a few minutes.

Date of experience: June 2, 2026
1 review
0 helpful votes
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Great help
June 13, 2026

I was in a panic because Adobe would not open my saved pictures. Denis got me through it. The only negative is too many questions before getting help.

Date of experience: June 2, 2026
1 review
0 helpful votes
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"Safe and reassured at last!"
June 12, 2026

The experience was helpful but was going a bit faster than I could keep up with a few times. But I was reassured and the issue was resolved - so I'm a happy camper!
Thank you!

Date of experience: June 2, 2026
1 review
0 helpful votes
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Very informative. Gave me all the information I needed. Sad part is you find out you can't trust even the dealerships you had been dealing with

Date of experience: June 2, 2026
Virginia
1 review
0 helpful votes
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Grateful for the help
June 12, 2026

I have been trying to investigate a manner concerning my great-great-grandmother for some time.
It was wonderful to have help and get more details.

Date of experience: June 2, 2026
1 review
0 helpful votes
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Darsana was very helpful in getting me connected with medicare number and agent. I got the duplicate card ordered, and it will be on its way. Very helpful, kind, professional service by Darsana. Did not take long at all...

Date of experience: June 2, 2026
1 review
0 helpful votes
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Gave my serial number explained the issue I was having Chris gave me the easy to follow instructions on what to do and everything works fine.

Date of experience: June 2, 2026
California
1 review
0 helpful votes
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Perfect
June 12, 2026

I have got the right answers from my questions. So it becomes clear with me what is best for my preferences to invest by buying spacex shares either private companies and or public traders. It's always good to ask to know & Learn things from these people inside. The fact, they had enough experienced and specialized. Thank you Justin & company. God bless you!

Date of experience: June 2, 2026