Lens.comReviews 6,102

I was happy that my prescription was available. Not all online sellers could provide. The only disappointment was that because that prescription was only available through lens.com sourcing it through another company, the delivery date kept getting delayed weeks past what was promised.

I never received my order of contact lenses. I reported this to customer service and they sent out a new order immediately. I am very happy with the service I received and will use lens.com again!

Now showing my rebate not to be mailed till end of July. Purchased lens in March.
Why so long for a rebate.
Probably won't reorder even if cheaper if it takes 4+ months for a rebate.

For an organization that advertises as '$20 a box!' expect to pay more than $300. I had hoped to save some money from what my optometrist charges for contacts, but I couldn't believe how expensive everything was- and then after reading online horror stories of people never getting their rebate money I returned my contacts immediately after receiving them. Not worth the hassle or cost.

I ordered 2 pairs. One pair fit great. The right lens of the second pair did not. When I put it in my eye I could not get it out fast enough. The pain and discomfort was horrible.

I have been overpaying for my contacts for the last 25 years, I am very pleased with this company. I am getting the same name brand contact for about half the price.

First of all, instead of receiving my orders for both left and right eyes contact lenses, I received all orders only for one eye. I didn't realize until I cut all the boxes for the rebate. Up until now I still haven't received my $80 rebate. Rebate request form has been mailed a month ago. I felt deceived.

After I sent in my new rx for contacts, the lenses they sent were not what I wanted. I called them & the guy I spoke to was not very helpful, I went around & around with him then gave up. I will never order from this place again.

While ordering is quick and easy, the rebate process is laborious: wait for the order to arrive, rip off part of each box, *mail* a paper form with the box pieces, *and then* WAIT 6-8 weeks for a physical rebate visa that I immediately just drain into an account and throw the wasted bit of plastic away?

The prices are listed as quite low, until you get to the checkout. Then fees and taxes equaling far more than the advertised price suddenly appear. The rebate offered takes months and is very hard to actually use. Don't believe the price until you get to checkout.

Shipping is outrageous, and takes way too long... i only saved about $5 over ordering through my Dr and they would have had then to me in 3 days

Rebate is very slow and a real pain. Paying almost $20.00 bucks at the post office as requested by the rebate instead of doing it free online is a scam within itself. Basically waiting 3 months for a now $50.00 card kinda old.

I have used Lens.com for several years and had good experiences. I typically receive my full year of contacts in about a week. It's easy for Lens.com to communicate with my doctor and my prescription has been correct.
If I had a complaint, and it's not a big deal, I wish the rebate did not take to long to get to us.
Overall, it's a reliable purchase and no issues.

Bestillingen er veldig enkel - særlig hvis du har bestilt før.
Linsene må fortolles, men kommer som avtalt. Utrolig at en så liten og lett pakke ikke blir borte på veien!

I ordered gas permeable contact lenses and submitted an image of my prescription on line, but a follow-up from lens.com said they were unable to read the prescription clearly. They contacted my eye doctor and verified the prescription that same day, so there was no delay in fulfilling my order. I really appreciate this kind of service from lens.com!

Experience to order was good however the delivery was long. I personally feel the delivery w/o paying extra should come sooner than nearly 2 weeks

So I order from you guys because of the $180.00 rebate. I order a year's worth, so when I received my contacts recently, I opened the first box of rights and lefts and took out the smaller boxes. But I forgot that I needed the UPC codes from those boxed and they got thrown away. Now, no one at your company has helped me with my situation, and I want my damn $180 rebate!