MudifyReviews 446

I ordered Bilstein 6112/5160 close to the beginning of march. Everything was supposedly in stock. I get that inventory can fluctuate. So when I get an unfortunate email a day later that says the 5160s for the right side is out of stock and it will be shipped as soon as it comes in I'm bummed but under stand. I'm told they can either a) ship what they have or b) hold everything till the strut comes in. I chose options A. Why? Because it was only going to be a couple weeks till the one strut that was out of stock arrived… so I thought. So I'm told I would get the 5160 the beginning of April at the latest. I didn't. Nor did I get an update at any point, I had to consistently reach out to get an update on shipping. Beginning of April rolls around. No update. I reach out I'm told early May. Early may rolls around. No update. I reach out. I'm told let us reach out to the shipper. Shipper says late June.at this point it's been months. I'm told the best that can be done is downgrade to 5100 rear struts or pay $100 extra for fox 2.0 or wait. I've been waiting since march and I'm the one that has to keep asking for an update. Kinda wild to keep telling your customer one more month… one more month… one more… well you get the point. Then tell them if you want rear struts we can either give you a sever downgrade and credit you back or you pay more. I don't know, just an interesting business model to me.
Moral of the story, if you are given the option to get your product and then receive the out of stock product at a later date just cancel your order and go elsewhere. Apparently customer service isn't a thing in this industry and I know I'm not the first to experience this. Not saying this company is bad, just I know in general this industry seems to feel they are providing us with a service and we ought to be grateful… cause clearly my money isn't what keeps them going… end rant.

I ordered SPC upper control arms on May 4th. About 4-5 days later I received two left control arms. I called Mudify to resolve as you need one left and one right arms for a vehicle. Hector and Brian were both very kind but slow to resolve the problem. I did not receive a replacement right control arm until May 22nd. That is 9-10 days after I received the wrong package.

Excelentes productos control calidad delivery a tiempo sin espera

I've ordered from mudify a few times and they've always been super quick with shipping, and the website is easy to use and understand.

They asked if they could help
I asked questions
They answered them
I took their advice
Now my 4runner is badass!

After 6 weeks I have yet to receive the items that were originally "in stock"! This has shifted my project by not only that loss of time but another 3 months due to interference with others plans. Will not count on Mudify ever again and will worm others to do the same!

Struts did not come assembled as ordered. Customer service responded immediately to fix problem.

The staff here was very fast to let me know about a shipping delay on some of my parts. Every time I emailed they responded quickly with accurate information and took care of any problems quickly. Overall very good customer service

1st time customer. Everything went as expected. Price was best online. Zero issues.

They provide quick responses during business hours. Overall, the service is excellent and courteous.

Very complicated. They sent me a previously sold shock that was missing parts. Could not send me parts, then sent me the wrong part., then finally sent me another shock. Elapsed time was over a month before I had everything that I needed. The guys that I spoke with seemed very nice and knowledgeable, but it was just a mess. Build was delayed due to waiting for the right parts to get here. These guys tried hard, and made it right in the end.

Shipping was fast and products arrived as expected, however I had some billing issues that took a bit longer to get resolved, but once communication started, it was a pleasure getting support from Daniel. Great company that takes care of their customers.

Fast shipping. The box was thrashed during shipping/delivery. That's not Midifys fault but the box was very poorly packed and secured. Coils were not on the struts even though I clearly requested the service. I'll just have to do it my self. Not a huge deal just adds a little complexity to my project. Probably won't recommend or purchase from Midify again. There's too many retailers out there to worry about this kind of stuff.

Hello. I've had multiple calls and a few emails on trying to figure out where or when the 6112 front coilovers will arrive. No answers yet. I tried to offer a solution and pay the difference for the upgrade but the first person I spoke to gave me a retail cost for the upgrade. I understand but was hoping you could make a compromise and free a fair discount to step up to the next level suspension. At least for the back ordered parts. The second call I made they said they will get it handled, I never heard back. With no solution in sight of the easiest way to handle this is to return all the product and start over with a different vendor I guess that's the next step, unfortunately. Keep in mind this was an order from November. Please help me find a solution

I couldn't be happier with my experience at Mudify. The customer service is truly top-notch and super responsive. They took the time to make sure I got the right setup for my vehicle and answered every question I had.

Pricing was excellent, shipping was fast, and everything arrived exactly as described. You can tell they really care about their customers and the off-road community. I'll definitely be ordering from them again and highly recommend Mudify to anyone looking for lift kits or off-road upgrades.

Mudify exceeded my expectations.

From the first message to delivery, everything was smooth and professional. Their team actually knows their products and gave honest recommendations instead of just trying to sell me something. That alone sets them apart.

The pricing was very competitive, the ordering process was easy, and shipping was quicker than expected. Everything showed up well packaged and exactly what I needed. It's rare to find a company that combines great pricing with real customer support, but Mudify does it right.

Highly recommend them if you're serious about doing your build the right way.