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Rugs.com is an online retailer specializing in a wide selection of designer rugs at discounted prices. They offer various sizes, colors, and materials, including eco-friendly options.
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Bought two rugs with pads and they are super high quality. Came back to buy additional rug pads for rugs that I bought on other sites.
The website was very easy to navigate. I had lots of options to choose from. Even the rug I chose came in many different shapes and sizes. I was able to find something that fit all of my needs. Two rugs were already delivered and looked just like the picture on the site, so I ordered a 3rd! Very pleased with my purchase.
I've never ordered outdoor balcony rugs before but I'm so glad I stumbled onto rugs.com. So many beautiful choices but categorized, so you could actually filter down to what you really like. I ordered two; the first was love at first sight, click and done. With the second one I unfortunately waited too long and it stopped appearing in the thumbnails so I assume it was sold out. I did just order my second choice and it will work well too. The Memorial Day discount and free shipping made this a no-brainer, so you have to be nuts not to take advantage of it! But act fast when you see something you like.
I am always happy with my purchases, they arrive quickly and well wrapped, always plenty of rugs to choose from and the website is easy peasy to navigate.
Shopping on Rugs.com was convenient and reasonably priced. There were a lot of choices which made it challenging. We are hoping we made the right decision since shopping on line is difficult to see colors and textures. I can't wait to have the rugs delivered.
Well, Rug.com website is a bit of a mystery. Called and talked to a nice Customer Service rep who assisted me ordering the rug I wanted. But, now tracking is a joke with GLS. The label has been created but no other information.
I love my bright colorful 5x8 rug for my outdoor deck. After receiving it I purchased a second 2x3 for the doorway. Having a rug reduces tracking in dust off the cement and the bright color makes me happy. It was very challenging to make a decision with so many rugs to choose from. But once I made the decision Rugs.com makes it easy to order. My order was delivered very quickly.
There were many thnks I liked about shopping on this site. 1) the ease of navigation 2)the range of ways to sort the selections e.g. type, price, color etc. - this was particularly helpful given the large assortment 3) the number of close up images that allow you to really see what you are choosing 4) the abilty -which I did not use - to place the rug in the room. 4) adding and removing choices while I was browwing and thought a found my perfect rug was easy 5) checkout was smooth, 6) polices and FAQs were clearly spelled out and easy to acces and thorough, 6) the free shipping and range of other choices... I chose 1-5 days and free return police with clear info on timing, final sales etc. All in all, I hope to be as happy with the rugs as I have been with the shoppping and buying experience.
I've been buying rugs at Easley Rugs for six years now. I don't even look anywhere else. I love the quality, the selection the price and customer service. I really enjoy being able to see the rug in my room. The whole process is easy and fun..
I've been using Rugs.com for my carpeting needs for about twenty years and they have never let me down. With a 30 no fee return policy and the capability of seeing the product in the very room that you are purchasing it for it's practically impossible to get it wrong! Thank you Rugs.com for all of the years of exceptional service!
A plethora of choices; patterns, colors, sizes, materials. And the room view capability seals the deal. Looking forward to delivery.
I loved that the rug came with a description of recommended wall/floor colors, confirming our choice would work in our space!
Last year I ordered this rug for a sitting area on my deck. I absolutely loved it. I loved it so much I decided to order another one today. I took a picture of the tag on the reverse side of the rug and tried to find it on Rugs.com. I got frustrated and called and a wonderful gentlemen looked up my information from my first order and got me back on track. Can't wait for my second one! Thank you so much to the gentleman who helped me. Great customer service!
Very good experience. I love Rugs.com. This is the first time I have paid for overnight delivery so I'm anxious to see if it comes tomorrow. I hope it does because I think it's rediculous that I had paid separate overnight shipping for the pad and they are coming together.
So much selection, easy online checkout. Arrived in 2 days with free shipping. Realized I had purchased the wrong size. Quick email to customer service and I have the free return label. Easy, breezy - THANK YOU! Already reordered same pattern in correct size. Can't wait to get it! This is how customer service should be.
This is my 4th purchase from them. Great selection, excellent service and quick delivery. I even screwed up this last purchase by ordering the wrong color, but returning the two rugs was relatively painless.
I'd rather comment after delivery however the shopping was good. Easy. Just right for me!
I already own one Wilcox rug that I love.
The quality of rugs from this company is very good. Have been completely satisfied with other rugs purchased. This round one is so attractive. Deliveries are on time.
Beth
I have purchased several rugs and all shapes and sizes. Indoor. Outdoor. Not only do they ship quick, but the choices are never ending!
I really enjoyed the option of virtually placing the rug in my actual living room! I was able to pick the perfect size so I know exactly what to expect when I get my Beautiful rug!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

