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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com is an online retailer specializing in a wide selection of designer rugs at discounted prices. They offer various sizes, colors, and materials, including eco-friendly options.

This summary is generated by AI, based on text from customer reviews

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

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North Carolina
1 review
0 helpful votes
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Great Quality
June 9, 2026

Bought two rugs with pads and they are super high quality. Came back to buy additional rug pads for rugs that I bought on other sites.

Date of experience: May 30, 2026
1 review
0 helpful votes
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Outdoor Rug Purchase
June 8, 2026

The website was very easy to navigate. I had lots of options to choose from. Even the rug I chose came in many different shapes and sizes. I was able to find something that fit all of my needs. Two rugs were already delivered and looked just like the picture on the site, so I ordered a 3rd! Very pleased with my purchase.

Date of experience: May 29, 2026
1 review
0 helpful votes
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Amazingly painless and fun
June 8, 2026

I've never ordered outdoor balcony rugs before but I'm so glad I stumbled onto rugs.com. So many beautiful choices but categorized, so you could actually filter down to what you really like. I ordered two; the first was love at first sight, click and done. With the second one I unfortunately waited too long and it stopped appearing in the thumbnails so I assume it was sold out. I did just order my second choice and it will work well too. The Memorial Day discount and free shipping made this a no-brainer, so you have to be nuts not to take advantage of it! But act fast when you see something you like.

Date of experience: May 29, 2026
Louisiana
1 review
0 helpful votes
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Returning shopper
June 8, 2026

I am always happy with my purchases, they arrive quickly and well wrapped, always plenty of rugs to choose from and the website is easy peasy to navigate.

Date of experience: May 28, 2026
1 review
0 helpful votes
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Great website
June 4, 2026

Shopping on Rugs.com was convenient and reasonably priced. There were a lot of choices which made it challenging. We are hoping we made the right decision since shopping on line is difficult to see colors and textures. I can't wait to have the rugs delivered.

Date of experience: May 24, 2026
1 review
0 helpful votes
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No Clear Shipping Info
June 2, 2026

Well, Rug.com website is a bit of a mystery. Called and talked to a nice Customer Service rep who assisted me ordering the rug I wanted. But, now tracking is a joke with GLS. The label has been created but no other information.

Date of experience: May 23, 2026
1 review
0 helpful votes
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Bright colorful rug
May 26, 2026

I love my bright colorful 5x8 rug for my outdoor deck. After receiving it I purchased a second 2x3 for the doorway. Having a rug reduces tracking in dust off the cement and the bright color makes me happy. It was very challenging to make a decision with so many rugs to choose from. But once I made the decision Rugs.com makes it easy to order. My order was delivered very quickly.

Date of experience: May 16, 2026
1 review
0 helpful votes
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There were many thnks I liked about shopping on this site. 1) the ease of navigation 2)the range of ways to sort the selections e.g. type, price, color etc. - this was particularly helpful given the large assortment 3) the number of close up images that allow you to really see what you are choosing 4) the abilty -which I did not use - to place the rug in the room. 4) adding and removing choices while I was browwing and thought a found my perfect rug was easy 5) checkout was smooth, 6) polices and FAQs were clearly spelled out and easy to acces and thorough, 6) the free shipping and range of other choices... I chose 1-5 days and free return police with clear info on timing, final sales etc. All in all, I hope to be as happy with the rugs as I have been with the shoppping and buying experience.

Date of experience: May 16, 2026
1 review
0 helpful votes
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Love EsaleRugs!
May 25, 2026

I've been buying rugs at Easley Rugs for six years now. I don't even look anywhere else. I love the quality, the selection the price and customer service. I really enjoy being able to see the rug in my room. The whole process is easy and fun..

Date of experience: May 14, 2026
1 review
0 helpful votes
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Delighted!
May 18, 2026

I've been using Rugs.com for my carpeting needs for about twenty years and they have never let me down. With a 30 no fee return policy and the capability of seeing the product in the very room that you are purchasing it for it's practically impossible to get it wrong! Thank you Rugs.com for all of the years of exceptional service!

Date of experience: May 8, 2026
1 review
0 helpful votes
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Find it, see it, buy it.
May 18, 2026

A plethora of choices; patterns, colors, sizes, materials. And the room view capability seals the deal. Looking forward to delivery.

Date of experience: May 8, 2026
Texas
1 review
0 helpful votes
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Clear and easy to navigate
May 18, 2026

I loved that the rug came with a description of recommended wall/floor colors, confirming our choice would work in our space!

Date of experience: May 7, 2026
1 review
0 helpful votes
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Twice Loved
May 17, 2026

Last year I ordered this rug for a sitting area on my deck. I absolutely loved it. I loved it so much I decided to order another one today. I took a picture of the tag on the reverse side of the rug and tried to find it on Rugs.com. I got frustrated and called and a wonderful gentlemen looked up my information from my first order and got me back on track. Can't wait for my second one! Thank you so much to the gentleman who helped me. Great customer service!

Date of experience: May 7, 2026
Virginia
1 review
0 helpful votes
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Very good experience. I love Rugs.com. This is the first time I have paid for overnight delivery so I'm anxious to see if it comes tomorrow. I hope it does because I think it's rediculous that I had paid separate overnight shipping for the pad and they are coming together.

Date of experience: May 7, 2026
1 review
0 helpful votes
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STELLAR!
May 12, 2026

So much selection, easy online checkout. Arrived in 2 days with free shipping. Realized I had purchased the wrong size. Quick email to customer service and I have the free return label. Easy, breezy - THANK YOU! Already reordered same pattern in correct size. Can't wait to get it! This is how customer service should be.

Date of experience: May 2, 2026
Colorado
1 review
0 helpful votes
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Excellent service
May 12, 2026

This is my 4th purchase from them. Great selection, excellent service and quick delivery. I even screwed up this last purchase by ordering the wrong color, but returning the two rugs was relatively painless.

Date of experience: May 2, 2026
1 review
0 helpful votes
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Rug that resembles water
May 12, 2026

I'd rather comment after delivery however the shopping was good. Easy. Just right for me!
I already own one Wilcox rug that I love.

Date of experience: May 1, 2026
New Mexico
1 review
0 helpful votes
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Attractive round rug
May 11, 2026

The quality of rugs from this company is very good. Have been completely satisfied with other rugs purchased. This round one is so attractive. Deliveries are on time.
Beth

Date of experience: May 1, 2026
Georgia
1 review
0 helpful votes
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I heart Rugs.com!
May 8, 2026

I have purchased several rugs and all shapes and sizes. Indoor. Outdoor. Not only do they ship quick, but the choices are never ending!

Date of experience: April 28, 2026
1 review
0 helpful votes
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Rug shopping
May 6, 2026

I really enjoyed the option of virtually placing the rug in my actual living room! I was able to pick the perfect size so I know exactly what to expect when I get my Beautiful rug!

Date of experience: April 26, 2026