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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It was an easy process. Except for the flexi ticket charge that was automatically added to my ticket. I complained and am glad the issue was quickly resolved and I got my refund
BUEN SERVICIO, GRACIAS ESTOY PENDIENTE DE CONFIRMAR
👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Muy mala por parte del equipo que en vez de ayudarte para todo te pide plata y no la recomiendo porque cuando compré mi boleto faltó uno de mis apellidos y saben lo que hicieron me estuvieron cobrando 180 usd para cambiar el nombre y cuando llame ala asistencia de la aerolínea me dijeron que normal mientras mi nombre y mi primer apellido está normal puedo abordar el vuelo pero la asistencia de Smart me estuvieron pidiendo más plata, porque solo deberían informar que si se puedo no pedir que cambien todavía y para las personas no solo en mi caso hay muchas personas que compran por medio de esta plataforma cuando aún no saben fácil te engañan bueno uno en su ignorancia cree todo lo que le dicen por eso mejor llamen alas aerolíneas que ahí les sale más barato el pasaje y te dan más soluciones.
Es muy fácil utilizarlo y hasta el momento he tenido muy buena experiencia con ustedes y es mi primera vez si mal no recuerdo.
Muy fácil de comprar y no te complicas, volvería a comprar
I received your response, and I find this practice extremely frustrating and disappointing. Forcing customers to submit reviews by making them mandatory and providing misleading information is neither fair nor professional.
Customers should be free to decide whether they want to leave a review. It is not appropriate to impose limitations or require comments and reviews as a condition for using the service.
This experience has left a very negative impression on me. Unfortunately, it will be both my first and last time using your platform.
I chose SmartFares because it was significantly cheaper. I haven't actually taken the flight yet but so far it's been a good experience!
When I got no information on what's going to happen next for my ticket after the email telling me my ticket wasn't actually purchased yet but my money was taken I got scared; it worked out in the end, thankfully.
I had never heard of Smart Fares before and I found them on a comparison site, The cost and the exact flight I wanted was my main driver. The booking process is super easy and I will definitely use Smart Fares again
...
It was satisfactory. I fear for a few minutes between the reservation and receiving the confirmation email one hour later, but at the end, when the confirmation arrives, I feel relax again.
I reached out about an accidental charge on my flight purchase. The customer service representative was very kind, understanding, and quickly resolved my issue by issuing a refund.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members