StackryReviews 21,148

Hi Simona. Thank you for your feedback. We are very sorry to hear that your experience with our team did not meet your expectations, and we apologize if any interaction came across as rude. Providing respectful and helpful customer service is extremely important to us.

I also took the time to investigate the issue regarding your packages being added to your locker. We strive to ensure all items are correctly assigned to customer accounts as quickly as possible. In these cases, the retailer shipped the packages using an incorrect locker number, which unfortunately is outside of our control.

Any package received where the recipient's name and locker number do not match or that has an incomplete address is placed into our Lost & Found area until ownership can be verified. This process helps protect our customers and prevents packages from being assigned or shipped to the wrong person.

We understand that having to contact us for assistance can be frustrating, and we appreciate your patience while we worked to resolve the issue. We hope this explanation provides some additional context, and we would be grateful if you would consider revising your review based on the full circumstances.

Thank you for being our customer, and we look forward to serving you better in the future.

Hi Selina. Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment this situation caused.

Regarding the empty package, we understand why this was upsetting. Unfortunately, our warehouse team does not open incoming packages when they arrive. We only open packages when a customer requests photos, requests a consolidation, or requests that a shipment be prepared for export. In your case, the team did not discover that the box was empty until the package was opened during the consolidation process. While this does not change the outcome, we understand how difficult it was to learn this news weeks after delivery, and we are actively reviewing ways to improve our processes and communication in situations like this.

We also apologize for any confusion regarding the photo request. At the time, photos beyond our standard processing procedures were considered an additional service, but we understand how that may have felt given the circumstances.

We are equally sorry about the delivery issue involving your outbound shipment. A package being delivered to the wrong address is unacceptable, and we understand the impact this had on you. While final-mile delivery is handled by the carrier, we recognize that you trusted us with your shipment. After reviewing the case, compensation was issued in accordance with Stackry's Package Protection and Limits of Liability policy to help resolve the matter.

We genuinely regret that these issues affected your experience and appreciate your feedback. It helps us identify areas where we can improve our service and better support our customers in the future.

Hi Ali,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the shipping costs and limited carrier options for your shipment. You are absolutely correct that services to your destination are currently affected by the ongoing situation in the Middle East. Some shipping options have been temporarily suspended, while others have become significantly more expensive due to carrier surcharges and historically high fuel costs.

We completely understand how frustrating this can be and truly appreciate your patience and understanding during this challenging time. Please know that we are continuously working with our carrier partners to provide the best possible rates and service options available. If you would like to discuss your shipment further, please feel free to contact us at [email protected].

Hi Myriam, thank you for your feedback and for acknowledging our customer support and packaging. It's great to hear you had a positive experience with those. We appreciate your thoughts on the shipping fees and aim to offer a range of options; your input helps us continuously evaluate ways to better meet different customer preferences. Please feel free to reach out to [email protected] with any additional questions or concerns.