TravelUpReviews 2,366

Website needs work! I definitely set the date for my hotel to the correct date (June 25). Your website does not allow the user to review the information before completing the reservation. The website them changed my reservation to a different date (June 28) and it did not tell me. I found out about the change via the confirmation email afterwards. Now it won't let me change it. This is a failure of your website. It's not legally ok to promise me one thing then deliver something different after I pay. I paid for a June 25 booking and received June 28.

I triple checked all the info I put in. They switched my payment information and the dates of my stay. You can get in touch with anyone. There's zero customer service. They basically stole my money and ignore any attempt at contact and resolution. Complete scam.

Customer service not getting back to me in a timely manner about an issue i had when checking in for my reservation on 5/22/26

It was late at night when I accidentally choose the wrong dates. I immediately let customer service know. They told me nothing could be done because I chose the non refundable. I didnt ask for a refund. I asked if the date could be changed.

Hotel didn't have my reservation, couldn't check in for 6 hours and ended up having to pay for another room. Customer service helped NONE. Horrible experience, will never use again.

Booking was fine, but then I received a message that I need to "download the hotel voucher" and bring it with me when I check in. Other than a receipt, I am not sure what a "hotel voucher" is. I paid the full price for the hotel stay, and the cost is not refundable, so I hope that, when I arrive there without a hotel voucher, I am not turned away! Just added stress that was not necessary.

Travel up was easy, efficient and worry free. The hotel however, was older, pool not working, carpet dirty, we changed rooms 3 times. First room had a roach in bathroom, 2nd room, key would not work, back to desk, updated key, still wouldn't open, changed to another room... air was not on, had to wait for room lto get cold. People were very nice, but hotel needs a serious upgrade. Did not go down to breakfast, couldn't chance it.

I have booked through TravelUp several times in the past and have always had the best service and never had a problem when checking in.

In most respects experience has been good. Some negative concerns: 1- no ability to cancel once reservation was made. Even if sickness prevented my ability to take the trip Zi would still have to pay in full—not acceptable.
2- I received the confirmation letter from Travel up but there was no way to contact the hotel directly. I did manage to do research and get the right number but this process could have been more convenient if TravelUp had facilitated open correspondence with the hotel.

Your site is crap. First you tell me that there was a problem and you can't book my stay.
They I get an email stating that my stay was booked. You booked it for the wrong day and now I can't get a refund.

I thought the experience was confusing. I am almost sure I entered June 4-5, and 2 double beds, but these parameters were not readily available prior to the submit button. Upon receiving confirmation e-mail, the date was wrong,(June 3-4). And the type was wrong, (one single bed) I immediately tried to correct the problem, but to no avail. #HTT-W55DNN_9

I booked hotel a couple weeks ago and this week was supposed to travel yet still no hotel confirmation. Have talked with TravelUp customer service and they assure me they're waiting on their supplier, yet still no room with Marriot to date.

Booking was easy, very strange when I arrived at the hotel to not see a live person greeting me but had to communicate with a computer. The process was easy. Proceeding to my room that was very spacious and clean. The entire hotel was very clean. My only negative was the breakfast that needs great improvement. If you are going to offer breakfast at least make it edible.

Tried to book online at 5:15 PM web page said unable to complete transaction due to technical trouble try again later.Tried to this twice same result. Went to motel and booked room in person. Next morning check my email and travel up booked me a room at 11; 00 PM last night now I'm double booked, have 2 rooms for the same night. Travel up will not refund me for their mistake or internet problem. OUT 156 dollars for their B. S. Tried for 1 wèek to work it out with them.they say their supplier won't refund money. Will Never Use This Place Again. Donnie Patton sw Kansas