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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com is a travel booking website that allows users to book flights, hotels, and other travel services. The website provides a user-friendly interface for searching and comparing prices across different airlines, hotels, and travel agencies.
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I simply love booking hotels and flights via Trip.com....the interface, ratings, recommendations... everything works so well for me that I always start on their site. I can only recommend them to you!
Excellente expérience avec le service client de Trip.com. J'ai rencontré un problème avec ma réservation et l'équipe (anna) a su le résoudre de manière rapide et professionnelle. Merci pour votre écoute, votre réactivité et votre aide. Je recommande vivement Trip.com.
Bonjour Allaoui m,
Merci pour vos aimables paroles. Nous sommes ravis d'apprendre que vous êtes satisfait de notre service. Chez Trip.com, nous nous efforçons de fournir la meilleure expérience de service client possible et vos commentaires sont inestimables pour nous. Nous sommes impatients de continuer à vous offrir un excellent service à l'avenir.
We made multiple bookings this week with trip.com including group tours and hotels. Agent Seraphina Guo helped me with the booking. She was very friendly, helpful and patient. She answered all my questions diligently.
Hi Clement C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The duty manager understood my grievance and adequately compensated me. Hoping not to face such inconvenience over booking and checking in hotel from trip dot com in future. Special thanks to Joyce and zenn for listening patiently and understanding my problem and connecting me to the right person for grievance redressal
Hi Priya S,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Trip. Com was a recommended site for ticket purchase. They had what we were looking for in flights. We have not taken our trip yet.
Hi E J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Overall this site is very efficient and helpful. However, when it comes to speaking with a life person for reservation modification; it was challenging, all I got was the Ai chat and it is not heading to the direction I needed.
Hi Alexen N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The company change our fly and we need 2 days more in the holidays for the nee date... very thanks to Tahany, she chage the fly and we can go to home in a time.
Hi Jorge M,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Trip.com customer service is not helpful at all. They simply keep parroting the error messages that the site generatea, which are not informative and don't help resolve problems. I won't use trip.com again.
Dear S K,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I had a great experience with the customer service team. At first I had a very bad experience with one of the hotel which forced us to checkout early and go to another hotel. I raised a full refund request and within 4 days my request was resolved just the way I wanted. Many thanks to everyone involved with our case especially Shana.
Hi Adnan T,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
The system at Trip.com can find. You great deals on flights specially for urgent bookings. Trusted ticketing system for booking. This is my second time to use Trip.com for flight. Good job Trip!
Hi Kim R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Здравствуйте Ali A! спасибо за ваш отзыв. Мы рады слышать, что вы оценили удобство нашего приложения/сайта. Мы искренне благодарны за вашу постоянную поддержку и с нетерпением ждём возможности помочь вам в следующем путешествии. Спасибо, что выбрали нас!
Booked a flight for me and my partner to Rio de Janeiro, using Trip.com for the first time! Pleasant experience so far, no issues! Fingers crossed everything goes smoothly but so far I don't have any reasons to worry😊
Hi B B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi Heide P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've asked for return date date for my ticket and agent didn't even try to help
Dear Barwaqo B,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Changing date is so easy here. Price was changed. But trip.com didn't charge me extra. They paid it and gave me the new ticket. Thank your for tremendous service.
Hi S M Nazmul K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Ticket flight change as my first ticket was obstacled by the airport authority. Now i have received suggestion to change my flight dates and times
Dear Gebrekal Gebretnsae B,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Although it took 2 full days for Evan to deliver me the good news, the issue was resolved in a satisfactory manner. The Trip.com Customer Service staff were helpful and assisted with the change in an empathic and urgent manner.
However, Trip.com may want to review their 3rd party hotel partners to protect its corporate image. Partners should be supportive and easy to work with to provide great customer service.
Hi Belinda G,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
We can find every answer just about everything with our trip reservation, all fairs, car rentals, accommodations and ticket events. On top of that the discount has allowed us the opportunity to explore more than what we expected.
Hi Bert H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have finished everything within one app.
Airfare, hotel and rent a car. This app safe me time and most impotantly safe money in my pocket. Thanks for creating a cool tool for trip and traveling.
Booked a trip for 5 people to Hawaii, went thru all the screens, read as much as possible, kept going back and forth for hours before I finally made the purchase... ONLY to realize that I was 1. Never offered any option to upgrade my tickets so we can choose seats and/or add bags! So where are we now!? Scrambling trying to get these added before the airlines picks for us and puts us in random places on the plane for 5 hours! This not only is an inconvenience but will essentially cost us more in the long run. Very dissatisfied and disappointed smh.
Dear Honeyz R,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I love using Trip.com for one stop holiday planning. It's easy to search and book your accomodation flight and attraction needs in one place. The more you book the better the discounts and recently we received free transport from the airport to our hotel location upon booking making value you for money incredible
Hi Justine U,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aleksander S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.