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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Color is unacceptable, want to exchange. I filled out the return/refund/exchange form but have heard nothing in regards to my request.
You can't review your bag before checkout. Don't like there aren't more colors to choose from.
I had communicate will the vendor about the unit water wave bye bye slip, no knots per bleached. L told them that l had ordered 2 wigs that look very nice, but you can see the knots in both of the wigs! The name of the other wig l just got a month ago was the heavy layer side part. And that had black knots also! So l will have to find somewhere else to buy from!
You change my order to a higher price, when l had a few more days to order at a cheaper price. Not fair when you bring the rates higher! This is my first time ordering from this company! And lm not happy about that change in price! 🤨
I ordered a kinky straight half wig and when I received it, the wig was pressed out which was fine but made it seem a lot less dense. I knew I was going to bleach it because I needed it to match my color hair color. This was hardest wig I've ever had to color. It took me two attempts to lift the black bass to at the very least a brassy brown. I lost a lot of hair in the process, on top of that. It tangles like a synthetic wig and the wig is advertised as 100% human hair. I nicknamed this wig "scaly wag" because that's all it's really giving.
Hi Ambar! Thank you so much for taking the time to provide feedback. First of all, we sincerely apologize that the hair you ordered did not meet your expectations for quality.
Regarding your feedback about hair loss caused by the product, this is absolutely not something we want our customers to experience. We take product quality very seriously, and we ensure that all products shipped are 100% human hair. We will inspect your product, and we will arrange for a dedicated customer service representative to contact you as soon as possible to address your after-sales issue promptly. We highly value the trust of every customer, and therefore hope to provide you with a satisfactory solution.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to serve you.
Unice Customer Service Team
The hair quality is poor for both wigs I purchased. The quality of the hair was like purchasing hair from the local beauty supply store. I buy a lot of hair from Unice but this was the poorest quality I ever received. For the price I'm ver disappointed and I am returning the hair because it's not good.
Didn't take long to receive it and it was actually what I wanted
This was my first purchase from UNice and I am very happy with it. Beautiful great quality wig! The hair is so soft and it is the most comfy lightweight wig I have ever owned. Super fast shipping also.
I hate wigs that look like wigs! This wig is so natural looking. I ordered 3 from 3 different companies and this is my favorite one.
My experience was great. I received my product but I did pay for expedited shipping and it came past the day delivery Mark so I really should've received a refund on that.
I ordered 2 wigs but only received 1. I sent emails and text regarding missing wig to see if a tracking could be sent to me. Absolutely no communication was given. Today I received the second wig that looks like it was laying in the corner of a wearhouse somewhere. I will definitely definitely stick to my original hair company. Great first impression was not had.
There's been a lot of talk online about how stylists rip off extension clients and that clients could be getting hair for way cheaper on sites like UNice. However, even though the price point is nice, there is a noticeable difference in quality. Stringy, wispy ends, intense shedding, undisclosed synthetic hair blending and silicone coatings. These are things we don't see in brands like Bellami, DropDead, Donna Bella, Aqua etc. They also claim to be third party tested but don't share any of those results. This will most likely be my first and last purchase for UNice. I'd rather pay $600 for hair that lasts a year than $200 for frizzy low quality hair that's hard to dye and needs replacing every 2 months.
I bought a pre everything with tap for the sides, and for some reason the tap wasn't sticking I was so disappointed with my purchase now I'm having problems with contacting customer service for my refund.
Ordered what would seem like a beautiful wig from UNice. When it arrived #1 it smelled horrible. In a beautiful pink bag - wig's not a top quality brand I must admit. Will be returning
Thank you for this beautiful hair, I can style it different ways and I just feel that I look prettier!
It's a Self Esteem Booster, thats how I would describe this curly, bouncy, easy to manage hair!
Thank you for not disappointing me on my hair journey!
I expected the wig to be ready out of the box per customer reviews but unfortunately my experience is that you need to do a bit more prep before it's ready to use. The curls are bouncier so you will need to adjust the curls. Also the lace will need to be adjusted to match your skin tone. Overall the quality of the hair is really nice but my rating is due to the follow up work needed
"My experience receiving the wig I ordered was fantastic — it arrived very quickly, just in time for Easter. I do have to be honest though: I'm still getting used to this curl pattern."
It's my first time purchasing from UNice hair and I've washed it to prepare for the installation. Minimal shedding but very soft. I will add a review in 1 month as I'm installing on Monday!
I am very selected on what company; I purchase my wigs from. Unice has not disappointed me and I definitely will purchase more in the very near future!
This is my first buying from UNice and they did not disappoint. Quality is product is excellent. Hair was delivered on time. I will be returning for more product. Ladies don't hesitate to buy. Thank you 🙏🏽.
The shipping was quick, however, there was no communication on the status of the whole process. Things were happening in the background. I did send an email and the response was quick and rest assured me that the hair has been shipped
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thank you so much for taking the time to share your feedback on your recent shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig.
We fully understand your feelings; the product you expected did not match the picture, but this is certainly not the service experience we intended to provide. Our wig has undergone slight bleaching, but it may still not meet your expectations. Please rest assured, we are immediately addressing this issue. We will cover your shipping costs so you can return the item free of charge for an exchange. We have assigned a dedicated customer service representative to follow up on your case to ensure your after-sales request is fully resolved and to provide you with a satisfactory solution.
We are always committed to providing better products and services, and we once again sincerely apologize for the unpleasant shopping experience this has caused you. We value the trust of every customer and hope to have the opportunity to make amends for the disappointment this has caused. If you need any further assistance, please feel free to contact us.
Unice Customer Service Team