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U-Save Car & Truck Rental provides car and truck rentals at affordable prices, paired with top-of-the-line customer service. With both international and neighborhood locations, U-Save meets all your mobility needs—whether you’re booking an airport rental, finding a vehicle for your daily commute, or reserving a van or minivan for a family vacation. We believe affordable pricing can go hand in hand with exceptional service to make every rental experience seamless and stress-free.
U-Save Car & Truck Rental Reviews Summary
U-Save is a car rental company that offers deals on car hire, van rentals, and truck rentals worldwide.
This summary is generated by AI, based on text from customer reviews
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The overall experience was great. The only problem that I had was that I thought I was going to pick up the car in the airport. I was under the impression when you look at the website. That's what it said. But other than that, they were great
All was as expected. The only exception was at the drop-off where some unintended delay of the staff for about 45 minutes, without further problems.
Hi Dan,
Thank you for your review. We’re pleased to hear that your rental experience was good overall and that everything met your expectations.
We’re sorry, however, for the delay you encountered at drop‑off. A 45‑minute wait is longer than it should be, and we appreciate you mentioning it so we can follow up with the team to prevent this from happening again.
Thank you again for sharing your feedback. We hope to offer you an even smoother experience next time.
Kind regards,
U‑Save International
Marcus /IAH and Jennifer / Customer Service were amazing to work with after arriving so early in the morning. They were efficient with my pick up and drop off inquiries.
Hi Bichuyen,
Thank you for your review. We’re delighted to hear that Marcus at IAH and Jennifer from Customer Service took such great care of you, especially so early in the morning. It’s wonderful to know they handled your pickup and drop‑off inquiries efficiently and made the process smooth for you.
We appreciate you taking the time to share your experience and look forward to welcoming you again on a future rental.
Kind regards,
U‑Save International
When picking up the car the staff did extra hours just for us because we were late - wow! And at the Car return everything was quick and professional. Oussama was at the counter at the beginning and end of our trip and was really so nice with us. We will book again here.
Hi Stephan,
Thank you for your wonderful review. We’re delighted to hear that our team stayed late to accommodate your delayed arrival. We’re glad this made your pickup experience easier. It’s also great to know that the return process was quick and professional.
Oussama will be very happy to hear your kind words. He was there at both the beginning and end of your trip, and we’re pleased he made such a positive impression.
We truly appreciate your trust and look forward to welcoming you again on your next booking.
Kind regards,
U-Save International
Efficient service with care shown to the customer. Raining heavily and so employee offered umbrella for the duration of hire.
Hi Roger,
Thank you for your review. We’re very pleased to hear that you experienced efficient service and that our team showed genuine care during your rental. Offering an umbrella in heavy rain is a small gesture, but we’re glad it made a difference for you.
We appreciate you taking the time to share your feedback and hope to welcome you again on a future trip.
Kind regards,
U‑Save International
Hi Jean,
Merci pour votre avis. Nous sommes ravis que tout se soit bien passé et que vous ayez trouvé l’équipe U‑Save correcte et fiable. Votre confiance nous fait vraiment plaisir.
Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain voyage.
Cordialement,
U‑Save International
Some issues
- tiers on the car were not the best quality very slippery in a rain
- passenger seat belt once buckled kept making noise that the seat belt is not buckled
- would be nice to have someone at the rental desk on drop off - dropped the car off at 12pm no one at the counter desk
Hi Stanislaw,
Thank you for your review and for sharing both the positive aspects and the issues you encountered. We’re glad to hear that your overall experience was good and that the pickup process went smoothly.
We’re sorry to learn about the concerns you raised:
The tyres should always be in safe, reliable condition, and we will have the vehicle inspected to ensure this is addressed.
The passenger seat belt alert continuing to sound is not normal, and we appreciate you bringing this to our attention so it can be checked and repaired.
Regarding the drop‑off, there should be someone available at the desk during posted hours. We apologise that no staff member was present when you returned the vehicle at midday.
Your feedback is extremely helpful, and we will follow up with the location involved to make sure these issues are corrected.
Thank you again for taking the time to share your experience. We hope to offer you a smoother rental next time.
Kind regards,
U‑Save International
This isn't the first time I've used this car rental company, and it certainly won't be the last. I am always extremely satisfied. Especially with the service, the staff, the quality of the vehicles, and the entire process!
Hi Khalid,
Thank you for your wonderful review. It means a great deal to us that you’ve chosen our company multiple times and continue to be extremely satisfied. We’re delighted to know that our service, our staff, the quality of our vehicles, and the entire rental process consistently meet your expectations.
Your trust and loyalty are truly appreciated, and we look forward to welcoming you again on your next rental.
Kind regards,
U‑Save International
Macchina oltre le mie aspettative, personale gentile e sorridenti e il meglio chiari a spiegare come funziona la locazione. Prezzi giusti. Tempistica tra check-in e check-out perfetti senza attesa. Tornerò da voi sicuramente! Grazie
Hi Catia,
Grazie di cuore per la sua splendida recensione. Siamo felicissimi che l’auto abbia superato le sue aspettative e che il nostro personale sia stato gentile, sorridente e chiaro nello spiegare ogni dettaglio del noleggio.
Siamo altrettanto lieti che abbia trovato i prezzi giusti e che le tempistiche di check‑in e check‑out siano state perfette, senza alcuna attesa.
Il fatto che tornerà da noi è il miglior complimento che potessimo ricevere. Grazie davvero per la fiducia.
Cordiali saluti,
U‑Save International
Noleggio auto perfetto con un ottimo rapporto qualità prezzo. Personale gentile e disponibile. No coda al desk
Hi Constantino,
Grazie per la sua splendida recensione. Siamo davvero felici che il noleggio sia stato perfetto, con un ottimo rapporto qualità‑prezzo, e che il nostro personale sia stato gentile e disponibile. Siamo anche lieti che non ci fosse coda al desk, così da rendere tutto ancora più semplice e veloce.
La ringraziamo per aver condiviso la sua esperienza e speriamo di accoglierla nuovamente molto presto.
Cordiali saluti,
U‑Save International
I recently had a very frustrating experience with U-Save Car Rental, and unfortunately it comes down to inconsistency and lack of transparency.
On a previous rental, when a parking fine was issued, I was guided through a clear and fair process—contacting their admin team, having the fine transferred to me, and being given the opportunity to either contest or pay it. I contested it, and it was ultimately rejected by the council. That's exactly how things should work.
However, during my most recent rental, the process was completely different. I was not shown any evidence of the fines, nor given the opportunity to review, contest, or settle them myself. Instead, I was simply charged two substantial amounts within a span of just four days, totaling GBP 566.
What's most concerning is that both rentals happened within the same month, yet the procedures were handled entirely differently. This inconsistency feels unfair and raises serious questions about transparency and customer rights.
I would strongly urge U-Save to standardize their process and ensure customers are always given full visibility and the chance to respond before charges are applied. Until then, I would advise others to be cautious and monitor any post-rental charges very closely.
Hi Vishal,
Thank you for taking the time to share such a detailed review. We’re sorry to hear how frustrating your recent experience was, especially after having a clear and transparent process during your previous rental.
For parking and traffic fines, our procedure should always be consistent: customers should receive evidence of the violation and have the opportunity to review or contest it before any charges are applied. The fact that this did not happen in your most recent rental is understandably concerning, and we agree that transparency is essential.
The two charges you received within a short period, without prior visibility, should not have happened this way. Your feedback highlights an important gap, and we will be reviewing this with the location involved to ensure the process is applied fairly and consistently for every customer.
Thank you again for raising this. Your comments help us improve, and we appreciate you bringing the issue to our attention.
Kind regards,
U‑Save International
We absolutely loved renting the 15-passenger Mercedes van! It was incredibly spacious, comfortable, and made traveling with our entire family so easy and enjoyable. The ride was exceptionally smooth, and the van felt luxurious while still offering plenty of room for everyone and all of our luggage. One of the best parts of our trip was having the whole family together in one vehicle, creating memories and sharing laughs along the way. We couldn't have asked for a better rental experience and would highly recommend it to anyone traveling with a large group!
Hi Dariece,
Thank you for your amazing review. We’re thrilled to hear how much you loved the 15‑passenger Mercedes van. It’s wonderful to know that the space, comfort, and smooth ride helped make your family trip even more enjoyable.
Having everyone together in one vehicle really does create those unforgettable moments, and we’re glad the van played such a big part in your memories. Your recommendation means a lot to us.
We’d be delighted to welcome you back for your next adventure.
Kind regards,
U‑Save International
I was very happy to have such experience with the personal and the service
Hi Monir,
Thank you for your kind review. We’re delighted to hear that you had such a positive experience and that Oussama made your rental even better. He’ll be very happy to know his service left such a great impression.
We truly appreciate your feedback and hope to welcome you again on a future trip.
Kind regards,
U‑Save International
Veiculo bem cuidado, atendimento excelente, valor excelente.
Sem sombras de duvida recomendo.
Hi Anderval,
Muito obrigado pela excelente avaliação. Ficamos muito felizes em saber que o veículo estava bem cuidado, que o atendimento foi excelente e que o valor atendeu plenamente às suas expectativas. Comentários como o seu reforçam o nosso compromisso em oferecer sempre qualidade e confiança.
Agradecemos também pela sua recomendação, isso significa muito para nós.
Esperamos ter o prazer de recebê‑lo novamente em uma próxima locação.
Atenciosamente,
U‑Save International
Super stuff. Good cars. I like too much volkswagen Eco up. Please sell it to me.
Hi Hatice,
Thank you for your great review. We’re very happy to hear that you enjoyed the car and had such a positive experience with our team. The Volkswagen Eco Up is definitely a favourite for many customers. We’re glad it made such a good impression on you.
As much as we appreciate your enthusiasm, our rental vehicles aren’t available for sale. But we’ll be more than happy to hand you the keys again on your next visit.
Thank you for choosing us, and we look forward to welcoming you back.
Kind regards,
U‑Save International
Rent the car with reasonable price.
All stuff are friendly and very helpful.
I will be back again to future rent.
Thanks
Hi Eddy,
Thank you very much for your kind review. We’re delighted to hear that you found the rental price reasonable and that our staff were friendly and helpful throughout your visit. It’s wonderful to know the experience went smoothly for you.
We truly appreciate your trust and look forward to welcoming you back for your next rental.
Kind regards,
U‑Save International
It was rather frustrating to pay for auto insurance through Travelocity then at the counter be told I need to purchase auto insurance. When I presented my own auto insurance which is a national company, I was told they only accept 4 other companies and she pointed to a sheet of paper. How was I supposed to know this when I rented online. So I ended up shelling out and extra $170.
Hi Randy,
Thank you for taking the time to share your experience. We’re glad to hear that you were happy with the car and with our team, but we’re truly sorry for the frustration you felt at pickup regarding the insurance.
When customers purchase insurance through third‑party platforms such as Travelocity, it’s important to note that this coverage is not accepted as the primary liability insurance required at the counter. In addition, only certain U.S. insurance providers meet the specific liability criteria set out in our Terms and Conditions, which is why the team showed you the list at pickup. We understand that this can be surprising if the information wasn’t clear during the online booking process.
We appreciate you highlighting this, as it helps us continue improving how these requirements are communicated before arrival. If you would like us to review your reservation or clarify anything further, you can contact us using the form at www.usave.com/contact and we’ll be happy to assist.
Thank you again for your feedback.
Kind regards,
U‑Save International
Es hat alles super geklappt, Auto prima, sehr günstig und mega freundlich. Einfach top.
Hi Agnes W,
Thank you for your five-star review.
We are delighted that you everything was perfect with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I elected to do one of those secret deals for like, $8 per day at a mystery rental place and ended up with great customer service and a Nissan Rogue.
Hi Jennifer,
Thank you for your great review. We’re happy to hear that your “mystery deal” turned out to be a win, with friendly service and a Nissan Rogue waiting for you. It’s always nice when a gamble pays off.
We appreciate you choosing us and hope to welcome you again on a future trip.
Kind regards,
U‑Save International
We had car trouble within 3 miles of u-save. The experience could not have gone smoother. In and out quickly. Clean vehicle.
Hi Cynthia,
Thank you for your kind review. We’re very glad to hear that, even after experiencing car trouble so close to our location, everything was handled quickly and smoothly for you. Our team always aims to make unexpected situations as easy as possible, and it’s great to know you were back on the road without delay.
We’re also happy that you received a clean vehicle and that the overall process felt simple and efficient.
We appreciate you taking the time to share your experience and hope to welcome you again on a future trip.
Kind regards,
U‑Save International
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi J V,
Thank you for your review. We’re very happy to hear that your overall experience was great and that you were pleased with the service.
We’re sorry for the confusion regarding the pickup location. We understand how the website can give the impression that the car is collected directly at the airport, and we’ll review this to make sure the information is clearer for future customers.
Thank you again for sharing your feedback. We’re glad everything else went smoothly and hope to welcome you again on a future trip.
Kind regards,
U‑Save International