Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My overall experience with Vestiaire Collective was outstanding from start to finish. The platform made it easy to find authentic luxury items at competitive prices, and I appreciated the added peace of mind that comes with their authentication process. Communication throughout the transaction was clear, and I was kept informed every step of the way.
I recently purchased a beautiful pair of Saint Laurent Tribute leather sandals, and they arrived exactly as described—well-packaged, authentic, and in excellent condition. The quality exceeded my expectations, and the entire buying process was smooth and hassle-free.
If you're looking for a trusted marketplace for pre-owned luxury fashion, I highly recommend Vestiaire Collective. I look forward to shopping with them again!
The general website and advertising process is great, however the postage fees payable by the buyer are exorbitant in Australia and resulted in multiple people backing out of purchasing my item.
Dear Sarah,
Thank you for taking the time to share your feedback with us. We understand your concern regarding buyer service fees.
We would like to inform you that buyer service fees are applied to all items sold on our platform and cannot be adjusted. This fee is charged to the buyer and covers essential services such as:
- Guaranteed delivery
- Online inspection
- Physical authentication
- Free relist
- 24/7 Customer Support: Chat with our customer care agents or email us for expert assistance.
You can find more details by following these steps: Help Centre > Buying > Checkout & Payment > Customs, Fees & VAT
If you would like to increase the visibility of your items, we kindly suggest participating in the flash price drop feature or the deal hunting campaign. You may also consider lowering the item's price if you wish.
Thank you in advance for your understanding, and please do not hesitate to reach out if you require further assistance.
Best regards,
The Vestiaire Collective team
Purchase of shoes and shoes were authenticated and mailed to me swiftly. Great notification of process each step of the way. Completely satisfied!
Dear Robin,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This is my second time making a purchase from Vestiaire Collective. I love how easy the process is. I am extremely happy that I found this trustworth option to get luxury items. I love both of my purchases and plan on placing more.
Dear Jessica,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
As a seller, it is frustrating that offers made do not stand. I have had several people make an offer, I accept and then nothing. Offers should be binding. I feel like it's a waste of time.
Dear Michele,
Thank you for your feedback. We understand your concern regarding the make me an offer feature.
As per our policy, once an offer is accepted, the buyer has 24 hours to complete the purchase. However, it is important to note that they are not obligated to proceed with the order. If the deadline passes without confirmation, the offer expires, and the item remains available for sale.
For further information, please follow these steps: Help Centre > Selling > My Listings > Make an Offer
Additionally, if you prefer not to receive offers in the future, you can disable the "Make an Offer" option by following these steps: Log in > Listings > Settings Offers
We appreciate your understanding on this matter. Should you require any further assistance, please do not hesitate to reach out.
Best regards,
The Vestiaire Collective Team
I bought a burgundy Bottega Veneta large pouch in intrecciato lambskiin leather, never worn, and at a good price. It arrived having been posted immediately here in UK, vetted quickly by Vestiaire Collective, and seemed just as described, with its dust bag, card etc. So far so excellent. BUT in minutes I became aware that the dust bag was impregnated with the heavy scent of the seller's perfume, and it has taken a huge effort to minimise the smell. I have hung the dust bag outside day and night for at least 2 weeks, and only when exposed to strong, direct sunlight during our recent heatwave, did it start to lessen. This should have been picked up by V C on inspection, and on forwarding the item to me, they should have pointed it out, and offered me the option to return the bag to the seller.
Dear Jane,
Thank you for your feedback. We are sorry to hear that your purchase of the Bottega Veneta Pouch leather clutch bag (ref. 66335605) did not meet your expectations.
We would like to clarify that once an item has been successfully delivered, any issue must be reported within the next 72 hours. Once this time limit is surpassed, the sale is considered complete and the seller receives payment for the transaction.
Upon reviewing your case, we see that the handbag was delivered to you on 07/05/2026 at 16:51:31. Since the deadline has passed without a report from you, we cannot take further action regarding this return. If you no longer wish to keep the item, we recommend relisting it under your account to recover some costs.
To do so, please follow these steps: App: Me > Orders > Click on the item > On the timeline, click on "relist the item." The item will then be relisted on your account.
We appreciate your understanding and are here for any further assistance.
Best regards,
The Vestiaire Collective team
I was so pleased to have gotten the shirt at the prize I got it and the condition of the shirt exceeded my expectation. The delivery was very swift as well.
Dear Oluwakemi,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I had a great experience with the seller. The seller gave me a generous discount on the item, and the item was as described. The duties were somewhat more than I had expected. However, I knew that the duties were necessary. I had a good experience overall, and I would purchase from this website again.
Dear Robert,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This is not my first purchase, never had a problem with the merchandise, site or person I purchased from. I will continue to use the site and I also think the prices are reasonable
Dear Andrea,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The bag that was pictured did not match the actual size of the one I received. I would not recommend purchasing from this site. And the bag was extremely overpriced for what I received. Lesson learned
Dear Shamia,
Thank you for bringing this to our attention.
We are sorry to hear that your order did not meet your expectation.
As per our policy, we kindly inform you that customers have 72 hours from the time of delivery without to notify us of any issues with their order via chat or email with providing supporting evidence. If not, the sale will be considered as completed and the seller will be paied accordingly.
Upon further checking, regarding your recent order of Coach Leather handbag, we confirm that it was delivered on 13/04/2026 17:11:30, as the 72 hours have passed we are not able to offer return anymore.
However, if you do not wish to keep the item, you have the option to relist it with its actual description.
You can find more information about the relisting process by following these steps: Help Centre > Buying > Return or Resell > General
We sincerely appreciate your understanding and are here to assist with any further inquiries.
Kind regards,
The Vestiaire Collective Team
I had bought an item thru 1st Dibs thinking that they conduct proper authentication of their merchandise and it turned out to be fake Hermes. So I returned it for a refund and located the same item on Vestiaire and thankfully it was thoroughly authenticated and arrived in perfect condition. I was immensely pleased with Vestiaire's buying process, pricing, customer service and authentication guarantee!
Dear Billie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Upon receiving shoes, I discovered some additional issues beyond just cleanliness. The thread is missing in parts of the shoe and must be repaired before being able to wear them.
Dear Kai,
Thank you for reaching out to us and bringing this matter to our attention.
We are sorry to hear that your order did not meet your expectations.
According to our policy, customers have 72 hours from the time of delivery to notify us of any issues with their order via chat or email; otherwise, the sale will be considered completed, and the seller will be paid accordingly.
Upon reviewing your Gucci patent leather heels, we found that they were delivered on 01/04/2026 at 20:02:42. Since this timeframe has passed, we are unable to offer a return at this time.
However, if you do not wish to keep the item, you have the option to relist it with its actual description.
You can find more information about the relisting process by following these steps: Help Centre > Buying W Return or Resell > General
We sincerely appreciate your understanding and are here to assist with any further inquiries.
Kind regards,
The Vestiaire Collective Team
Everything worked excellent for me. The raincoat arrived in perfect condition as described, like the item was shown in the pictures. Thank you
Dear Victor,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Had a very smooth experience with Vestiaire Collective. The platform was easy to use, communication was clear, and the shipping process was straightforward. I also appreciate the authentication service, which makes buying and selling feel more secure. Overall, a reliable platform for designer fashion.
Dear Viggie,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My experience was positive overall. The process was clear, and I appreciate the authentication service for added security. Shipping instructions were easy to follow and everything went smoothly.
Bag arrived as described and in great condition. I didn't mind the extra wait time to get the authentication check. Great experience with Vestiaire!
Dear Wensie,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The experience was smooth. Once the offer was accepted and payment done, I had the bag within 2 weeks. The item was as decribed, exceeded my expectations so overall 5 stars.
Dear Kzee,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I had a wonderful experience with Vestiaire Collective! The process was smooth, the item arrived exactly as described, and I loved the authenticity verification for added peace of mind. The quality of the product exceeded my expectations and my daughters. I will definitely continue shopping here and highly recommend Vestiaire Collective to anyone looking for luxury fashion at great value!
Dear Betty,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my second experience using Vestiaire and again seamless transaction. This time my items went through authentication and this was also seamless. Will definitely use again.
Dear Clare,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I had a great experience shopping with Vestiaire Collective. The site is easy to use and easy to purchase and/or make an offer to the seller. This was my first purchase and definitely will not be the last!
Excellent in every way. Item as described, love it - correct size (as stated) - condition (as stated), packaged really well & sent quickly - Thanks
Dear Linn,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Terrible experience with 'Help center'!
The stated email to assist in sorting the problem was never sent.
The item I received from the Seller wasn't as described. This was clearly visible in the pictures provided. However an "AI Chatbot' answering couldn't 'see' the pictures.
Upon checking other websites I found that many Vestaire customers who encounter a problem with their purchase also found Vestaire 'Customer Service' very unhelpful.
Terrible experience with 'Help center'!
The stated email to assist in sorting the problem was never sent.
The item I received from the Seller wasn't as described. This was clearly visible in the pictures provided. However an "AI Chatbot' answering couldn't 'see' the pictures.
Upon checking other websites I found that many Vestaire customers who encounter a problem with their purchase also found Vestaire 'Customer Service' very unhelpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pamela,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team