My overall experience with Vestiaire Collective was outstanding from start to finish. The platform made it easy to find authentic luxury items at competitive prices, and I appreciated the added peace of mind that comes with their authentication process. Communication throughout the transaction was clear, and I was kept informed every step of the way.

I recently purchased a beautiful pair of Saint Laurent Tribute leather sandals, and they arrived exactly as described—well-packaged, authentic, and in excellent condition. The quality exceeded my expectations, and the entire buying process was smooth and hassle-free.

If you're looking for a trusted marketplace for pre-owned luxury fashion, I highly recommend Vestiaire Collective. I look forward to shopping with them again!

The worst selling experience I have ever had.

I sold a Kurt Geiger handbag through Vestiaire Collective for approximately PLN 820. I personally handed the parcel to an employee at the drop-off point, and it was accepted without any objections.

A few days later, I was informed that Vestiaire Collective had allegedly received an empty parcel. The buyer was refunded, while I was left without my handbag and without payment.

What is most shocking, however, is how this case was handled.

The photographs provided by Vestiaire Collective show a parcel that is heavily torn and damaged in multiple places. The cardboard box appears to have been ripped open. Despite this, the company claims that the carrier found no evidence of interference during transport and that the parcel was delivered in the same condition in which it was accepted.

The shipping label shows a printed weight of 1 kg. The same label also contains a handwritten weight of approximately 298.9 g. Later, in their correspondence, I was informed that the parcel weighed 250 g during transit.

To this day, nobody has been able to explain:

Where these different weight figures come from, who wrote the handwritten weight on the label, when it was added, or on what basis it was recorded.

Despite repeated requests, I have not been provided with the documentation that Vestiaire Collective claims to have relied upon. I have not been shown the scan history, weight records, or any evidence that supposedly supports their decision.

At one point, I was even told that I should have inspected the parcel upon delivery. The problem is that I was not the recipient — I was the seller. The parcel was delivered directly to Vestiaire Collective's warehouse. This response alone raises serious questions about how carefully my case was actually reviewed.

The parcel arrived at their facility on Saturday. I was not informed that it was allegedly empty until Tuesday. No explanation has ever been provided regarding what happened during that period.

After weeks of correspondence, multiple appeals, and even an internal arbitration review, I received nothing more than repeated statements that the decision would remain unchanged.

I feel completely unprotected as a seller. I lost my handbag, I lost the proceeds of the sale, and I never received a clear explanation for the major inconsistencies in this case.

The matter has now been referred to the European Consumer Centre for further review.

This review reflects my personal experience and is based on the photographs, documentation, and correspondence provided to me by Vestiaire Collective.

Purchase of shoes and shoes were authenticated and mailed to me swiftly. Great notification of process each step of the way. Completely satisfied!

As a seller, it is frustrating that offers made do not stand. I have had several people make an offer, I accept and then nothing. Offers should be binding. I feel like it's a waste of time.

I bought a burgundy Bottega Veneta large pouch in intrecciato lambskiin leather, never worn, and at a good price. It arrived having been posted immediately here in UK, vetted quickly by Vestiaire Collective, and seemed just as described, with its dust bag, card etc. So far so excellent. BUT in minutes I became aware that the dust bag was impregnated with the heavy scent of the seller's perfume, and it has taken a huge effort to minimise the smell. I have hung the dust bag outside day and night for at least 2 weeks, and only when exposed to strong, direct sunlight during our recent heatwave, did it start to lessen. This should have been picked up by V C on inspection, and on forwarding the item to me, they should have pointed it out, and offered me the option to return the bag to the seller.

I was so pleased to have gotten the shirt at the prize I got it and the condition of the shirt exceeded my expectation. The delivery was very swift as well.

I had a great experience with the seller. The seller gave me a generous discount on the item, and the item was as described. The duties were somewhat more than I had expected. However, I knew that the duties were necessary. I had a good experience overall, and I would purchase from this website again.

I had bought an item thru 1st Dibs thinking that they conduct proper authentication of their merchandise and it turned out to be fake Hermes. So I returned it for a refund and located the same item on Vestiaire and thankfully it was thoroughly authenticated and arrived in perfect condition. I was immensely pleased with Vestiaire's buying process, pricing, customer service and authentication guarantee!

Everything worked excellent for me. The raincoat arrived in perfect condition as described, like the item was shown in the pictures. Thank you

Had a very smooth experience with Vestiaire Collective. The platform was easy to use, communication was clear, and the shipping process was straightforward. I also appreciate the authentication service, which makes buying and selling feel more secure. Overall, a reliable platform for designer fashion.

Bag arrived as described and in great condition. I didn't mind the extra wait time to get the authentication check. Great experience with Vestiaire!

The experience was smooth. Once the offer was accepted and payment done, I had the bag within 2 weeks. The item was as decribed, exceeded my expectations so overall 5 stars.

I had a wonderful experience with Vestiaire Collective! The process was smooth, the item arrived exactly as described, and I loved the authenticity verification for added peace of mind. The quality of the product exceeded my expectations and my daughters. I will definitely continue shopping here and highly recommend Vestiaire Collective to anyone looking for luxury fashion at great value!

This was my second experience using Vestiaire and again seamless transaction. This time my items went through authentication and this was also seamless. Will definitely use again.

Excellent in every way. Item as described, love it - correct size (as stated) - condition (as stated), packaged really well & sent quickly - Thanks