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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
AmericanMuscle is an online retailer specializing in performance muscle car parts and accessories for various vehicle models, including Ford Mustang, Dodge Challenger, and Chevrolet Camaro. They offer a wide range of products, from OEM replacement parts to high-performance racing components.
This summary is generated by AI, based on text from customer reviews
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I purchased a bully dog bdx tuner. The info page indicated that it came with preloaded tunes for my 2014 Challenger RT. It did not and turns out that tuners are non returnable. I am aware that I can purchase a custom tune from other dealers but I bought it for the preloaded tunes since I can't afford a 300 tune on top of a 300 dollar device. I spoke the the customer service agent NiNo and he was all but helpful. I appreciate the fast shipping, but do not appreciate the fact that the item was not as described.
You guys suck. I got a product today that had visible build issues and then got to see how bad it was. I called to return and I have to prove there are issues? Send pics feom a just delivered item? I will never ever do business with you again.
Hello Charles,
Thank you for your order and for taking the time to share your feedback with AmeicanMuscle. We do apologize that you are not happy with our return process. We do value the feedback that we receive from our customers. The comments and feedback we receive help us to make changes to the products and services we offer to our customers.
We do ask for photos when a return is initiated because there are some situations where a customer may be missing a part of the kit, and when they send photos, we may be able resolve the issue without doing a full return.
We do show that you initiated the return for the MMD Hood Vent that you recently ordered.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Ordered a replacement antenna and some side and quarter marker LED lights. Can't wait to receive the billet grill I just ordered for my mustang!
Tried 4 times to place an order. First off the cart would add a 2nd item and I'd have to delete it everything. Then order would be placed and I'd get an email saying it was canceled due to a possible fraud. I tried multiple cards & even PayPal, still didn't work.
Hello Brenda.
Thank you for taking the time to share your feedback with AmericanMuscle, regarding your recent request to order the MP Concepts Rear Window Louvers. We apologize that you experienced issues when placing an order.
All orders placed are run through a verification software. To keep our shoppers safe and ensure orders are placed by the legitimate cardholder, we use an advanced security system that reviews transactions. Unfortunately, if an order triggers a risk, the order cannot be fulfilled. You may want to reach out to your bank or credit card to confirm there are no issues with your account.
If you have any questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Excellent experience with you over the last few years. Your affordable and high quality parts are transforming my Deep Impact Blue 2014 Mustang GT into the most unique desirable, and satisfying car I could have ever imagined. Thanks again American Muscle.
I wish there were more options for convertible mustangs, the search engine still shows products for fastbacks despite me saying I have a convertible, it would've helped keep me from purchasing a exhaust that was designed for a fastback. But I'm not sour about it, live & learn.
I have been dreading this call for 2 weeks because I was afraid that I would not be able to answer the questions and would sound like a dumb woman on the other end of the phone. Well I was totally surprised how easy it was for me and super happy with the service I received from Brad. He talked over everything with me and actually made me feel like I knew what I was talking about. I work with customers every day so I hold a very high standard on what kind of service I receive and Brad exceeded my expectations. Now I can not wait to get my new rims. Thanks Brad for making this easy.
It was good, I was able to find exactly what I wanted. Also a description of what was included and the torque rating for the clutch kit. And I took advantage of a holiday coupon.
I placed 1 order... getting 3 different packages
No one asked if i agreed to this
Have reasons I'm not going to share
Most other companies ask
Hello,
Thank you for your recent order and for taking the time to share your feedback with AmericanMuscle. We do apologize that when you placed your order online, we did not inform you that the items would be shipping in separate packages. We would like to apologize for the frustration this situation has caused you.
When the order is placed, we review which warehouse has the item, and we can ship it from and there are times when we do not have the item in our warehouse, so we reach out to the manufacturer and ask if they can ship the item. This is what happened with part of your order. For the PA Performance High Output Alternator, this is being shipped to you directly from the manufacturer. The other items on your order were being shipped from different warehouses, so we can get them to you in a timely manner,
Unfortunately, we are not able to identify which warehouse or vendor these will ship from until the order is placed.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I've been shopping from AM since 2013. They have mostly everything I need for every stang I've ever owned. Recently I was notified about rims that I have been eyeing for awhile that were discounted for being open boxed…. Well I bought those 2 rims and they were heavily discounted. Just about to buy another one! Thank you guys for helping me build my vehicles and always giving me heads up on items that go on sale or heavily discounted. Im spending a lot of money but you guys are also helping me save by not spending to much either lol.
They answered what I needed and gave their own honest opinions about products they experienced which is very helpful. Thanks guys!
Approved radiator SR performance - discontinued was told in email to pick a new one. Did, zero response for days, emailed again, called. Ended up just buying a new one because I was so disappointed in the response time my car would be in the shop for weeks!
Hello Brandon,
Thank you for taking the time to share your feedback with AmericanMuscle. We are sorry to hear that there was a delay in receiving a response regarding the warranty replacement for the SR Performance Aluminum Radiator that you ordered in June 2024.
We reached out to the Tech Specialist that was working on your warranty claim, and they reached out to you and shared that we can set up the return for store credit, and we saw that you responded that you would be fine with this resolution. She is working on this request, and you will receive additional information via email.
We do apologize for these delays and we do appreciate your understating of this situation.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I ordered it, they ship it quite quickly. It arrives and I smile when I place it on the car! Business the way it always has been! 🙂
SR Performance Cold Air Intake
(96-04 Mustang GT)
Item *******
I was on a chat this morning about the above item.
They said I would receive a call from a sales tech. I received the call and Andera W got me the item #. I was then able to login online and get the replacement ordered in about 5 minutes. I have never had any issues getting orders placed and shipped. Will continue to use AM as long as I have the GT. Top Notch business.
You guys are good I only ordered one part a rear spoiler that didn't fit, but everything else I have ordered fit perfectly. Thanks
Your A. I. is over burdensome.
I can't hardly look at something with some type of pop-up window.
Furthermore...
It couldn't even answer my question correctly when looking to replace the trunk area carpet instead opting for a sales rep at 0300.
I'm pretty sure you don't have a sale rep on the phone at 3 AM.
Hello Mark,
Thank you for your recent order and for taking the time to share your feedback with AmericanMuscle. We value the feedback that we receive from our customers as your comments help us to make changes and improvements to the products and services we offer to our customers. Thank you also for being a member of our Military, Medical and Frist Responders Program. We are happy to offer this program to thank our customers, like you, for the service you provide to our country and our communities.
We are disappointed to hear that our AI Chat system was unable to assist you and address the questions that you were asking. You are correct, our Sales Representatives are not available at 3 AM., If you submit a request for a call, one of our Sales Techs will contact you when they are clocked in, Our Sales Team is available M-F 8:30A-11P ET, Sat-Sun 8:30A-9P ET.
If you have questions about a specific item, or if you are looking for an item for your Mustang, our Sales Reps will be happy to assist you with these questions.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Good customer service and quick shipping. The "how to install" videos are very helpful when choosing product. One of the best websites I've seen for "back yard/home mechanics".
Missing hardware, and the hardware that was provided was too long and damaged the top of the spoiler from the bolt breaking through the top of the spoiler. Very disappointed.
Hello Robert,
Thank you for your recent order and for taking the time to share your feedback with AmericanMuscle regarding your order for the SpeedForm Dark Horse Style Rear Spoiler; Gloss Black. We are sorry to hear that the hardware that you received was too long and caused damage to the spoiler. We apologize for the frustration this situation may have caused you.
We do want our customers to be happy with the items they receive from AmericanMuscle, and if you would like, we can set up a return for the spoiler. We can set up for a replacement, but please know, this item is on backorder, and we do not have a date when they will be available. If you would like to set up a return, please contact us and we can initiate this return.
Due to this situation, we issued a credit to your AmericanMuscle account. This credit can be used on a future order and is valid until 9/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Ordering from American Muscle is super easy and overall a great experience
Everything I need is on this singular website and the reviews with images from other shoppers is just great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Benjamin,
Thank you for your recent order and for sharing your feedback with AmericanMuscle. We are sorry to hear that the Bully Dog BDX Tuner that you ordered was not what you were expecting when it was delivered. Your frustration is understandable.
Normally, with tuners, once they are installed we are unable to do a return. I did reach out to our Tuning Team, and they said if you would like to return this item for refund, we can set one up. I noted your order so that if you contact our Customer Service Team, they can initiate this return for you.
If you have any questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy