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From the business
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Reviews Summary
FTD is a premier provider of beautiful floral arrangements and gorgeous mixed flower bouquets for over 100 years. They offer expedited delivery on many of their arrangements as well as some other options, as long as you order by 2 pm in your recipient’s time zone on weekdays and 1 pm on weekends.
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Beautiful bouquet, just as pictured in pretty container. Recipient was extremely happy with it. Delivery was on time. Good experience overall.
Not only were the flowers beautiful, but they took my optional message and turned it into a detailed, decorated card. 100% highly recommend!
Thank you for your review. We appreciate you taking the time to share your feedback.
Two orders back to back, 1st had half of the foliage were damaged and unhealthy, 2nd was only missing the vase that I ordered otherwise okay with it so 50-50.
We’re sorry to hear about the issues you experienced with your recent orders, as this is not the standard we strive to provide. Thank you for sharing your feedback and for giving us the opportunity to address these concerns—we truly appreciate it and your willingness to allow us to improve and make things right.
My order was for someone far away.
They received them without incident.
Thank you for allowing me to show someone far away how much I value what they do without having to worry.
We appreciate your review and appreciate you taking the time.
I would have liked to be able to pick specific flowers to be arranged on-line. For example, I wanted red roses and white daisies, but I couldn't (easily) find a way to specify that.
We’re so grateful that you took the time to share your experience with us! Thank you!
Love how easy it is to order and check out, but the flowers don't look the same as the pictures being shown which sucks. If I'm paying the amount I'm paying I would hope the flowers looks pretty similar to the pictures. I just feel like I didn't get that.
Thank you for your feedback and for sharing your experience with us—we truly appreciate the opportunity to address your concerns. We sincerely apologize that the flowers did not closely match the appearance shown in the photos, as we understand how important that is when placing an order. Your input is very valuable to us, and we appreciate you allowing us to review and improve our arrangements and presentation moving forward.
The flowers arrived exactly when we were told they would arrive. And the flowers were beautiful and fresh! We will use FTD always, thank you FTD!
Thank you for your review. We appreciate you taking the time to share your feedback.
Order received as schedule on June 5 via UPS. Tulips looked fresh and unopened. As of today (10 June) most looked dry and only some partially open. Tossed them out.
I have had good luck with FTD delivered flowers in the past, but this one was a disappointment.
Thank you for your feedback and for sharing your experience with us—we truly appreciate the opportunity to address your concerns. We sincerely apologize that the tulips did not last as expected and fell short of the quality you’ve come to rely on from us in the past. Your input is very important to us, and we appreciate you allowing us to review and improve our products and service moving forward.
Two friends are going through major health issues and were feeling depressed. The flowers were a perfect way to lift their mood and let them know someone cared!
Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!
Ordering was easy but when the arrangement arrived at the person's business, I was suprised when I saw how small it was. The balloon depicted I thought was going to be a large mylar one and instead it was extremely tiny. For the price charged that was a rip off.
Thank you for your feedback and for sharing your experience with us—we truly appreciate the opportunity to address your concerns. We sincerely apologize that the arrangement and balloon did not meet your expectations. Your input is very important to us, and we appreciate you allowing us to review this matter so we can improve our products and provide a better experience in the future.
The ordering was quick and easy, it was not super expensive, and the recipient loved them when they arrived on time on the day that I specified
Thank you for your review. We appreciate you taking the time to share your feedback.
The delivery was supposed to be on the day of a grand opening and it's been delayed for a week, but it did get delivered but not when it was supposed to be
Thank you for taking the time to share your feedback regarding this delivery. We sincerely apologize that the arrangement did not arrive on the day of the grand opening as planned and that the delay extended for a week, even though it was eventually delivered. We appreciate you bringing this to our attention and for allowing us the opportunity to review the situation and work toward improving our delivery timeliness for important occasions moving forward.
My order was supposed to be delivered on May 1st. I got an email that it was delivered only it wasn't delivered until May 2nd. I'm not sure why it was delayed, but an email shouldn't have been sent that it was delivered when it wasn't.
Thank you for taking the time to share your feedback regarding your order. We sincerely apologize for the confusion caused by the delivery notification. We appreciate you bringing this to our attention and for allowing us the opportunity to review our delivery confirmation process to help prevent similar issues in the future.
Floral arrangement was delivered to my aunt who I know was at home and was not aware that flowers were left at the door! Did someone attempt to give her the arrangement or did they just leave the $100 delivery to be discovered?
Thank you for taking the time to share your feedback regarding the delivery of your floral arrangement. We sincerely apologize for the concern and how important proper delivery is for a gift of this nature. We appreciate you bringing this to our attention and for allowing us the opportunity to review our delivery practices and work toward ensuring clearer communication and handling moving forward.
My son sent me flowers for Mother's Day, I received them Saturday. Sad to say,, some of the flowers in the arrangement were actually dead! I do not want him to know that they were so disappointing. I have never had an experience like this with floral delivery.
We sincerely apologize that the flowers you received for Mother’s Day did not meet your expectations, especially on such a meaningful occasion. We understand how disappointing it must have been to find some of the blooms not in their best condition. We have since spoken directly with the customer and are glad to share that we were able to resolve the matter to their satisfaction. Ensuring that every arrangement arrives fresh and beautiful is very important to us, and we truly appreciate this being brought to our attention.
The process was easy and a lovely arrangement of roses was sent to my mother two days later. She loved the candy and flowers.
Thank you for your review. We appreciate you taking the time to share your feedback.
While the products themselves are good quality and for the most part very similar to what you see online, the shipping and delivery charges are absolutely a rip off. What ever happened to FTD utilizing local florists for their products to keep delivery charges to a minimum or at least reasonably affordable? I will think twice about every using an online flower delivery service, it's just not an affordable option anymore.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you experienced with the shipping and delivery charges and understand your concerns about overall value. We appreciate you bringing this to our attention and for allowing us the opportunity to review our delivery options and pricing practices to improve the experience for our customers moving forward.
I was at first happy with the arrangement that arrived, but some of the flowers started dropping by the next day. I lost about half of them within three days. The remaining flowers and greenery are going strong after a week.
Thank you for taking the time to share your feedback about the arrangement you received. We sincerely apologize that some of the flowers did not last as expected and began dropping shortly after delivery, despite the rest of the arrangement holding up well. We appreciate you bringing this to our attention and for allowing us the opportunity to review the experience and work toward improving our product quality and customer satisfaction moving forward.
I ordered the an expensive birthday bouquet but it was not delivered as a very full bouquet. I don't remember the total cost, but it was over $100. I could have done as well at the grocery store and spent half as much if I hadn't needed to have to bouquet delivered to a different city. To top it off, what made the bouquet even more special was the beautiful vase. This bouquet was delivered in a clear standard vase, grocery-store style I have ordered from FTD numerous times and have always been pleased. So VERY disappointing!
Thank you for taking the time to share your feedback regarding this order and for your continued history with FTD. We sincerely apologize that the birthday bouquet you received did not meet expectations for fullness or presentation and that the vase delivered differed from what made the arrangement special to you, resulting in disappointment. We appreciate you bringing this to our attention and for allowing us the opportunity to review the situation and work toward improving our product accuracy and service consistency moving forward.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. We appreciate you taking the time to share your feedback.