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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner has a rating of 4.5 stars from 5,186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I've had to call two different times to add on to my reservation and each time I had such a great experience and no problems. I highly recommend the Sandpiper Lodge in Santa Barbara.
Magnifique.plusieurs plages avec bars et différentes musiques
Propreté moderne cela change des hôtels typiques égyptiens
Bon restaurant
Hic peu de français énormément de touristes de l est et une nourriture tout de mêmes très adaptée à ces clients
Personnels très agréables
Un très bon séjour retournerons. Dans un autre hôtel de cette chaîne en septembre
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Kindly,
Melanie P.
Booking was easy and straightforward. The reservation process was quick, and I received confirmation promptly. I haven't stayed at the property yet, so I can't comment on the accommodations or service, but so far the booking experience has been smooth and hassle-free.
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Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
My encounter with Catherine this morning was delightful, when. I requested a reservation for discounts and a free/ refundable rate.
I am a Senior Marriott Rewards member with health issues which could change before August. Therefore, I cannot afford to book a non-refundable room rate.
Catherine was patient and searched for a room to satisfy my needs.
I commend her for being professional and helpful
During our conversation,
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
When I called to make a reservation. Mr. Antonio was quick to respond and knowledgeable about the hotel and all accommodations. Very friendly and curious.
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Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The telephone presentation was exquisite! The telephone environment was painless no walls of resistance clean clear cut conversation and I Am so satisfied with this agent. You must give her a raise.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
We had been trying to get and make reservations for Ramada Inn Airport North on My Edison had been calling couldn't get answer kept going to voice mail, called Reservations lady was really nice and helped us book only room left. Fantastic job
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Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Mr. Niko was a true professional. All my inquiries were answered. He made it very easy for me to book the reservation. It was a pleasure working with him
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Taren was very professional and helpful. She was also very pleasant and I had a very helpful experience. She is an excellent employee that I believe takes her job serious. Keep her around.
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Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Febelyn was just so sweet and attentive and precise in her communication. Honestly, I feel lucky to have received her as my representative for booking this hotel. It's not often that I reach people so patient with my questions and lovely with their presentation of what I can expect. She was wonderful and anyone who manages her and doesn't promote her is missing a huge opportunity for growth. Couldn't recommend her enough!
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Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I called to request some information about the booking process for the hotel, and was very happy with the help I received. All my questions were answered, after which I felt very comfortable making a reservation. The whole experience was so easy from beginning to end. I'm happy I called!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Had problem booking on line and called. Short wait time and Luis took care of me. So nice to speak with a person, especially one who knows his job. He was courteous and polite.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Kimberly was fine. Not her fault. But I was unaware that I was booking through a third party, since I just dialed the number for Travelodge in Burlington, VT that was provided when I searched for a nearby hotel. This honestly should be more clear during the booking contact. I was just so desperate to get horizontal after a long day of travel.
Turns out that I was charged $70.00 more than quoted on the website, and the room we checked into had a broken toilet which would not flush. When I explained that to the front desk, the manager made it my problem since I didn't ask them to call a plumber right away, which was ridiculous since we checked in at 1:00 AM after nearly 24 hours in transit from Cardiff, Wales. I'm NOT asking for a plumber in that situation. We just needed sleep. And I did expect a working toilet.
I'll also contact Travelodge now that I'm over the jet-lag, but I felt betrayed. I expected better.
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Deedee S.
Joanna Marry helped us with our reservations and she was very pleasant, highly-skilled and very professional. The service was impeccable.
Greetings Wanda,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly
Melanie P.
Good
Afternoon a location mixup and my confusion about the date we were able to make the reservation for a upcoming family event smoothly
Very happy with our service
Greetings Glenda,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly
Melanie P.
I assumed I had called the direct hotel number, the person on the phone acted as such. She was very hard to understand. I had requested a view room, she said it was, upon arriving I was put in a standard room and had to pay to 'upgrade'. There was a charge to guarantee the reservation, which was also hard to understand. I know the usual of a day before staying hotel reservation is paying the full amount, no problem, I get that, why another charge.
The third party bait and switch on the phone is not a fair practice for customers, also using an out of the US call center. I am very unhappy with the whole thing.
Benjamin was super helpful and polite in helping me book rooms for an upcoming race. He listened to my needs and found exactly what worked best for us at the best rate possible, I wish all customer service was so helpful!
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Our booking agent was very helpful and courteous taking our information as we were driving to Super 8 in Redding. There was break up with phone reception, but she remained patient and helped us thru the process. Kudos!
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
When booking this reservation, I stated that I only wanted something on the third or fourth floor. The agents assured me multiple times that this was on the third floor. I called the hotel to confirm today, and I find out the reservation is on the seventh floor. I was lied to and given incorrect information, and now I cannot change or cancel this reservation.
Greetings,
We’d love to help! We have searched our system but we are having a hard time finding your reservation with the information provided. Please provide us with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Much better than others I have had
What was most important to me and impressive she could speak so I could understand her. She spoke English.!
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Answer: I attempted to email, submitted a support request, called numerous times, requested call backs (received 0), attempted to chat and was continuously ignored or "disconnected", never once reaching anyone that would or could help me. Customer Service at HotelPlanner is nonexistent.
Answer: HP's staff is full of deceitful and despicable liars. Do not use HP for planning any trips if you wish to have smooth, happy travels.
Answer: Just do not use! HP is awful and they will spoil your travel plans!


Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.