Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HotelPlanner

HotelPlanner

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...


hotelplanner.com
Founded in 2003
West Palm Beach, Florida, United States
How would you rate HotelPlanner?
grey stargrey stargrey stargrey stargrey star

HotelPlanner Reviews Summary

HotelPlanner has a rating of 4.5 stars from 5,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Pam C.
Unfollow Pam C.
Share Review
Report Review

Great experience
June 13, 2026

I've had to call two different times to add on to my reservation and each time I had such a great experience and no problems. I highly recommend the Sandpiper Lodge in Santa Barbara.

Date of experience: June 3, 2026
Hotel P. HotelPlanner Rep
2 hours ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow Christian H.
Unfollow Christian H.
Share Review
Report Review

Super ravie
June 13, 2026

Magnifique.plusieurs plages avec bars et différentes musiques
Propreté moderne cela change des hôtels typiques égyptiens
Bon restaurant
Hic peu de français énormément de touristes de l est et une nourriture tout de mêmes très adaptée à ces clients

Personnels très agréables
Un très bon séjour retournerons. Dans un autre hôtel de cette chaîne en septembre

Date of experience: May 16, 2026
Hotel P. HotelPlanner Rep
5 hours ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow Jessica L.
Unfollow Jessica L.
Share Review
Report Review

Home away from home
June 13, 2026

Booking was easy and straightforward. The reservation process was quick, and I received confirmation promptly. I haven't stayed at the property yet, so I can't comment on the accommodations or service, but so far the booking experience has been smooth and hassle-free.

Date of experience: June 2, 2026
Hotel P. HotelPlanner Rep
17 hours ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow Soloris G.
Unfollow Soloris G.
Share Review
Report Review

My encounter with Catherine this morning was delightful, when. I requested a reservation for discounts and a free/ refundable rate.
I am a Senior Marriott Rewards member with health issues which could change before August. Therefore, I cannot afford to book a non-refundable room rate.
Catherine was patient and searched for a room to satisfy my needs.
I commend her for being professional and helpful
During our conversation,

Date of experience: June 2, 2026
Hotel P. HotelPlanner Rep
20 hours ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow William C.
Unfollow William C.
Share Review
Report Review

When I called to make a reservation. Mr. Antonio was quick to respond and knowledgeable about the hotel and all accommodations. Very friendly and curious.

Date of experience: June 2, 2026
Hotel P. HotelPlanner Rep
21 hours ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow Norene F.
Unfollow Norene F.
Share Review
Report Review

Amazing gg
June 12, 2026

The telephone presentation was exquisite! The telephone environment was painless no walls of resistance clean clear cut conversation and I Am so satisfied with this agent. You must give her a raise.

Date of experience: June 2, 2026
Hotel P. HotelPlanner Rep
21 hours ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow Elizabeth and Gary S.
Unfollow Elizabeth and Gary S.
Share Review
Report Review

Great Reservation
June 12, 2026

We had been trying to get and make reservations for Ramada Inn Airport North on My Edison had been calling couldn't get answer kept going to voice mail, called Reservations lady was really nice and helped us book only room left. Fantastic job

Date of experience: June 2, 2026
Hotel P. HotelPlanner Rep
22 hours ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

Virginia
1 review
0 helpful votes
Follow Joe C.
Unfollow Joe C.
Share Review
Report Review

Excellence
June 12, 2026

Mr. Niko was a true professional. All my inquiries were answered. He made it very easy for me to book the reservation. It was a pleasure working with him

Date of experience: June 2, 2026
Hotel P. HotelPlanner Rep
1 day ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

New Jersey
1 review
0 helpful votes
Follow Howard W.
Unfollow Howard W.
Share Review
Report Review

Taren was very professional and helpful. She was also very pleasant and I had a very helpful experience. She is an excellent employee that I believe takes her job serious. Keep her around.

Date of experience: June 2, 2026
Hotel P. HotelPlanner Rep
1 day ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow Brittany S.
Unfollow Brittany S.
Share Review
Report Review

Febelyn was just so sweet and attentive and precise in her communication. Honestly, I feel lucky to have received her as my representative for booking this hotel. It's not often that I reach people so patient with my questions and lovely with their presentation of what I can expect. She was wonderful and anyone who manages her and doesn't promote her is missing a huge opportunity for growth. Couldn't recommend her enough!

Date of experience: June 1, 2026
Hotel P. HotelPlanner Rep
2 days ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

District of Columbia
1 review
0 helpful votes
Follow Caroline H.
Unfollow Caroline H.
Share Review
Report Review

Telephone inquiry.
June 11, 2026

I called to request some information about the booking process for the hotel, and was very happy with the help I received. All my questions were answered, after which I felt very comfortable making a reservation. The whole experience was so easy from beginning to end. I'm happy I called!

Date of experience: June 1, 2026
Hotel P. HotelPlanner Rep
2 days ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow Rebecca M.
Unfollow Rebecca M.
Share Review
Report Review

Good Service
June 11, 2026

Had problem booking on line and called. Short wait time and Luis took care of me. So nice to speak with a person, especially one who knows his job. He was courteous and polite.

Date of experience: June 1, 2026
Hotel P. HotelPlanner Rep
2 days ago

Greetings,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow Shaun M.
Unfollow Shaun M.
Share Review
Report Review

Quite disappointed
May 23, 2026

Kimberly was fine. Not her fault. But I was unaware that I was booking through a third party, since I just dialed the number for Travelodge in Burlington, VT that was provided when I searched for a nearby hotel. This honestly should be more clear during the booking contact. I was just so desperate to get horizontal after a long day of travel.
Turns out that I was charged $70.00 more than quoted on the website, and the room we checked into had a broken toilet which would not flush. When I explained that to the front desk, the manager made it my problem since I didn't ask them to call a plumber right away, which was ridiculous since we checked in at 1:00 AM after nearly 24 hours in transit from Cardiff, Wales. I'm NOT asking for a plumber in that situation. We just needed sleep. And I did expect a working toilet.
I'll also contact Travelodge now that I'm over the jet-lag, but I felt betrayed. I expected better.

Date of experience: May 4, 2026
Hotel P. HotelPlanner Rep
3 weeks ago

Greetings,

I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!

Kind regards,
Deedee S.

1 review
0 helpful votes
Follow Wanda C.
Unfollow Wanda C.
Share Review
Report Review

Joanna Marry
May 23, 2026

Joanna Marry helped us with our reservations and she was very pleasant, highly-skilled and very professional. The service was impeccable.

Date of experience: May 12, 2026
Hotel P. HotelPlanner Rep
3 weeks ago

Greetings Wanda,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly
Melanie P.

1 review
0 helpful votes
Follow Glenda H.
Unfollow Glenda H.
Share Review
Report Review

My reunion stay
May 22, 2026

Good
Afternoon a location mixup and my confusion about the date we were able to make the reservation for a upcoming family event smoothly
Very happy with our service

Date of experience: May 12, 2026
Hotel P. HotelPlanner Rep
3 weeks ago

Greetings Glenda,

Thank you for taking the time to reach out and provide us with valuable feedback!

Kindly
Melanie P.

1 review
0 helpful votes
Follow Julie S.
Unfollow Julie S.
Share Review
Report Review

Bait and Switch
May 22, 2026

I assumed I had called the direct hotel number, the person on the phone acted as such. She was very hard to understand. I had requested a view room, she said it was, upon arriving I was put in a standard room and had to pay to 'upgrade'. There was a charge to guarantee the reservation, which was also hard to understand. I know the usual of a day before staying hotel reservation is paying the full amount, no problem, I get that, why another charge.
The third party bait and switch on the phone is not a fair practice for customers, also using an out of the US call center. I am very unhappy with the whole thing.

Date of experience: May 12, 2026
1 review
0 helpful votes
Follow Karen P.
Unfollow Karen P.
Share Review
Report Review

Excellent service
May 22, 2026

Benjamin was super helpful and polite in helping me book rooms for an upcoming race. He listened to my needs and found exactly what worked best for us at the best rate possible, I wish all customer service was so helpful!

Date of experience: May 12, 2026
Hotel P. HotelPlanner Rep
3 weeks ago

Greetings,

We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kind regards,
Deedee S.

1 review
0 helpful votes
Follow Nikko T.
Unfollow Nikko T.
Share Review
Report Review

Helping to book room
May 22, 2026

Our booking agent was very helpful and courteous taking our information as we were driving to Super 8 in Redding. There was break up with phone reception, but she remained patient and helped us thru the process. Kudos!

Date of experience: May 11, 2026
Hotel P. HotelPlanner Rep
3 weeks ago

Greetings,

Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kind regards,
Deedee S.

Virginia
1 review
0 helpful votes
Follow Karen H.
Unfollow Karen H.
Share Review
Report Review

Inaccurate Information
May 21, 2026

When booking this reservation, I stated that I only wanted something on the third or fourth floor. The agents assured me multiple times that this was on the third floor. I called the hotel to confirm today, and I find out the reservation is on the seventh floor. I was lied to and given incorrect information, and now I cannot change or cancel this reservation.

Date of experience: May 11, 2026
Hotel P. HotelPlanner Rep
3 weeks ago

Greetings,

We’d love to help! We have searched our system but we are having a hard time finding your reservation with the information provided. Please provide us with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. We look forward to hearing back from you and assisting!

Kindly,
Melanie P.

1 review
0 helpful votes
Follow Delila M.
Unfollow Delila M.
Share Review
Report Review

Very polite and efficient
May 21, 2026

Much better than others I have had
What was most important to me and impressive she could speak so I could understand her. She spoke English.!

Date of experience: May 10, 2026
Hotel P. HotelPlanner Rep
3 weeks ago

Greetings,

Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kind regards,
Deedee S.