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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I explained to them that I lost my Mom with cancer and 10 months later I was diagnosed with cancer! My Dog Morgan was born on the day of my Moms funeral! She has kept me going through all of the bad times and she knows when I'm having a bad day and she comforts me!
I was glad to hear I could register my animals as they are very important to me.
They give me comfort when days are hard and make me laugh with their
Antics at times.
Thank you, Tricia, for sharing how much your animals mean to you, we truly understand their special place in your life. We're glad being able to register them brought you some comfort, and we're here to support both you and your furry friends whenever you need.
The renewal of my Support Pet papers went very good. All questions were addressed in an expedient fashion. We received all paper work in the time frame given
Thank you, Mona, for sharing your positive experience with your support pet paperwork renewal. We truly appreciate your kind words and are glad our team could assist you promptly. We look forward to serving you again in the future.
Definitely one of the best things I've done was to register my dog, who is considered an "aggressive breed" and often discriminated against when it comes to renting.
I was a homeowner but after moving I was renting again and it was causing me so much anxiety because every place that was "pet friendly" had "breed restrictions" so they weren't pet friendly.
This paperwork makes it so that we can live in our (already expensive)rental home and I don't have to pay extra monthly pet rent or deposits either so it's a good deal. I'm a disabled veteran with severe PTSD and anxiety so it's beneficial to have my animals registered as ESAs.
We found a stray kitten in March and I was able
To add her without paying extra.
Thank you so much for sharing your experience, Monica—it's wonderful to hear that our service has helped ease your renting process and brought peace of mind during a challenging time. We're here to support you and your amazing pets whenever you need us in the future!
So far so good…I am anticipating changes in my lifestyle which will require travel and a move to a different living location.
Thank you for sharing your experience so far, Linda. We’re glad to hear things are going well and are here to support you through any changes ahead to help keep your pets happy and healthy. We appreciate your trust and look forward to continuing to serve you.
Absolutely great service. Very quick, helpful and very easy to understand. I love all they do for my ESA animals! Highly recommend!
Bridget, thank you for your kind words and recommendation. We're delighted to know our team consistently provides helpful, clear support for your ESA animals. Your feedback encourages us to continue delivering the high level of care and service you expect.
It was recommended by Claude to use this service, I am very happy with the results and feel like I received everything that was said to be provided and appreciate the support. Thank you!
Sandra, thank you for sharing your experience and highlighting Claude’s guidance, we’re glad the support met your expectations. If you ever have any questions or need further assistance, know that we’re always here to help!
Muchas gracias, Alfredo, por compartir tu experiencia. Nos alegra saber que el proceso fue claro y que nuestro equipo pudo brindarte ayuda rápida y efectiva. Seguimos a tu disposición para cuidar juntos de lo que más quieres.
I have used this service for several years now and it is one of, if not the easiest way to secure the documents you need to take your emotional support pet with you.
The renewal process this time was a little confusing as it was not made clear that I needed to fill out the questionnaire again, this caused a small issue getting the documents as quickly.
Thank you for sharing your experience and your continued trust in our service, Sherri. We're glad you find us easy to use overall and will work to make the renewal process clearer so there’s no confusion in the future. Your feedback really helps us improve every step of the way.
Having the ESA designation for my dog has been such a comfort. We can now take her almost anywhere we go with no fear that she'll be refused accommodations or help. The older I become the more important it is for me to have her with me.
Thank you for sharing, Marion. It’s heartwarming to know that having the ESA consent for Darla has brought you greater comfort and freedom together—her presence must be truly special. We’re glad to be part of supporting such a meaningful bond!
Why is it so difficult to add a second ESA? Per your website instructions this should be as simple as sending an email to *******@suppportpets.com. However, after 4 emails, 6 completed forms on your website and close to a dozen phone calls I was able to get a representative who was able to assist me and get my second ESA updated with just 2 hours remaining on the deadline my landlord had given me after the first set of documents I received were incorrect. What should have been a quick and fairly seamless process took longer than anticipated and ended up flaring my already high anxiety. It was an unnecessarily stressful situation. However, I am thankful Support Pets was able to come through intime. Overall, I am satisfied with the outcome.
MayAle, thank you for taking the time to share this detailed feedback. We’re truly sorry the process caused additional stress and frustration, especially given the time-sensitive situation you were facing.
We do appreciate your patience throughout the process and are glad the matter was ultimately resolved in time. Feedback like yours is important and helps highlight areas where the customer experience can be improved moving forward
Been using this service for several years now. Thanks for giving me the ability to take my girls with me when I get deployed to work the storms. It is a great comfort to me and the people we meet having the dogs with me.
Tiffany, thank you for sharing how our service support has made a difference during your deployments. We’re honored to help ensure your dogs can be by your side and hope to continue providing that comfort whenever you need it. Please don’t hesitate to reach out if there’s anything else we can assist with in the future.
Very easy and helpful to apply for support. Only thing I'm missing this year is the ID card that can go in my wallet on my phone
Brady, thank you so much for the kind words and continued support 🐾 We’re happy to hear the process was easy and helpful for you.
We also appreciate the feedback regarding the wallet ID card option for phones.
Honestly, the best decision I ever made really helped. The best part is I get to have both of my dogs covered for the price of one. I actually got approved within a few hours and received all my certificates.
Thank you so much, Reyna- your kind words really mean a lot to us! We're glad to hear that getting your two dogs covered was smooth and fast, and we're here anytime you need support to keep them happy and healthy.
The property management company clearly stated in the application for our apartment that online Drs and documents purchased through an online website were not valid and would not be accepted. I already paid more than my budget allowed me to. And now I have to pay to take my dog to a real time appointment with a vet..
Norisibet, Support Pets ESA letters are issued by licensed health professionals and evaluations may be completed through telehealth. Completing the process online does not make the documentation invalid.
Some housing providers may request additional information or have their own review process, but Emotional Support Animals are recognized for housing accommodations under the Fair Housing Act.
This guide may also be helpful for situations involving a landlord or property manager refusing ESA documentation:
https://www.supportpets.com/landlord-refuse-esa-animal/
If you still need assistance with your case, please contact our team at [email protected] or through live chat at www.supportpets.com so they can review your situation further.
These people are always so supportive with any types of questions! They are availed 24/7 which is amazing in my eyes you guys have helped me alot with being able to bring my olivia every where id just amazing!
Abigail, your kind words truly mean a lot to us. We're committed to being here whenever you need assistance and are glad to have supported Olivia’s care journey. Thank you for choosing us and for sharing your positive experience!
I used the support team to work through a couple issues with renewal and they were great.
They responded promptly and answered my questions.
Thank you, Robyn, for sharing your experience and highlighting the support team’s promptness and helpfulness. We truly appreciate your feedback and remain committed to ensuring every interaction meets your expectations. Please reach out anytime you need assistance, we’re here to help.
Property management wants the ability to confirm ESA status by speaking to the doctor on the phone.
Without an address and a phone number they can be reached at, it doesn't look like they will accept it. Waste of money!
Crystal, Support Pets ESA letters are issued by licensed health professionals through a telehealth evaluation process, and online evaluations do not make the documentation invalid.
Housing providers may have their own verification procedures, but Emotional Support Animals are recognized for housing accommodations when proper documentation is in place.
If you experienced an issue with your documentation or need additional assistance, please contact our support team at [email protected] or through the live chat at www.supportpets.com so the team can review your situation directly.
To help avoid delays, we recommend using just one contact method.
They take a great with my renewal on my e.Yes.A letter I appreciate what you done. I appreciate the work and keeping me up today on the progress. I hope that this makes you day
Thank you, Susan, for your kind words and for trusting us with your ESA letter renewal. We're glad we could keep you informed during the process, and we hope this joy extends throughout your day as well. Please let us know if we can assist you further in the future.
Muy atentos y aclararon mis dudas y necesidades
Estefhani, we really appreciate you taking the time to share your experience. It means a lot to know our attentiveness helped clarify your questions and needs. Looking forward to supporting you again whenever you need it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Debbie, thank you for sharing such a heartfelt story. Morgan’s unconditional love during your difficult times is truly special, and we're honored to support both of you. Wishing you continued strength and comfort every day.