Reservations.comReviews 6,318

I could tell the reservation clerk was not real as it felt very robotic and impersonal, however, she was pretty efficient. I did need to call back and talk to a live agent regarding a military discount but it worked out.

Vikrant worked to get us rates and the property we wanted at the end of what has been a crazy move... from two normal houses in PA and MD into a retirement home near out kids in TX. It was obvious that it was a busy time, but he treated us like we were special and got us what we needed.

I don't remember having a nicer person helped me with a hotel reservation. She was very exact and helpful and friendly and warm.

He did not tell he was from Experian. The price at the front desk hotel is $169.00. He wanted to charge me $240 then $180 the back up to $220. Because he said the king size bedroom was sold out. I called the Marriott direct reservation number how did I get switched to Experian? Never again will I ever use Experian. It's CRIMINAL!'

The agent was very helpful. He found a lower rate for us seeing we are just passing through the area. We just need it to sleep.

My experience with Baby Joy was very pleasant and she was very polite In taking my reservation. I don't recall the person that took my cancelation and refund but that went well with no issues

Arthur was very kind, professional showed empathy and very efficiently answered all my concerns. Kudos to Arthur for his Exceptional Service went above and beyond.! 🎉

Called to make reservation, the agent was very thorough, careful, and accurate. Asked if she could do anything else and wished me a safe journey. Very pleasant. Very helpful.

Managed to book a hotel for 2 nights but was obviously an AI bot assistant.
Had to keep repeating email address
It didn't indicate if breakfast was included or ask if I wanted breakfast (and I had assumed it did) so I now have to make separate booking on arrival for that
Personally, I find these systems very limited, robotic and not a substitute for a human being.

We got excellent customer service with a very knowledgeable and respectful Customer Service person. She was great and made the whole reservation a lot easier for us. Thanks for everything!

We needed to clarify some specifics that are not available with an online reservation. These were then added to our reservation.

This agent was wonderful! She spoke clearly at a speed and pitched that we're pleasant and easy to understand. Her descriptions and questions were clear and easy to follow. She was efficient without being hurried. This was one of the best phone experiences I have had.

Booked with Andi on the phone because the
On-line description of the rooms was confusing!
He was very patient with me and I really appreciate that.

She was great help she helped me with everything I need to know about my reservation on making a reservation thanks so much you will very appreciate it

I was looking for room for the weekend of July 25 and most hotel are full Rita- Lyn was great finding me a room. She above to get me a room she communicate very well.

Achaiah made a reservation for me for my granddaughters wedding. He was knowledgeable, polite and friendly. Although he was working from the Philippines he was able to give me helpful info about the hotel in Ontario Canada. I'm very impressed. Make him president of Marriott lol

I had to move a reservation forward by one day at a hotel in Clearwater BC. Time to the date of our travel was short, but Miguel quickly handled the details of the change with ease.

Reservation clerk was totally patient with this customer. I was perplexed about which hotel the event was at. He was extremely calm and very helpful. A great door keeper for you. He was a welcoming soul.

After a frustrating hour of trying to book online with no success, i spoke with Aqueelah who was very friendly and did her best to get me the best priced room. At the same time she was concise and efficient.

The lady said the room would be $ 143.00 but she charged the bank card.$215.00 added cancelation insurance without my authorization. False information. I will never recommend Expedia you've lost my business.